Voice of Customer Survey: Southeast Asian Logistics Service Delivery Fleet, Asset Tracking, and Shipment Monitoring Solutions

Voice of Customer Survey: Southeast Asian Logistics Service Delivery Fleet, Asset Tracking, and Shipment Monitoring Solutions

Logistics Companies Prioritizing Investments in IoT, AI, and Warehouse Automation

RELEASE DATE
15-May-2023
REGION
Asia Pacific
Deliverable Type
Customer Research
Research Code: PE8B-01-00-00-00
SKU: AU02537-AP-CR_27669
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AU02537-AP-CR_27669

Voice of Customer Survey: Southeast Asian Logistics Service Delivery Fleet, Asset Tracking, and Shipment Monitoring Solutions
Published on: 15-May-2023 | SKU: AU02537-AP-CR_27669

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This Voice of Customer survey examines Service Delivery Fleet, Asset Tracking, and Shipment Monitoring solutions in the Southeast Asian logistics service delivery markets. With a sample size of 61 organizations across Indonesia, Singapore, and Thailand, the survey gathered data from decision makers and key influencers from logistics companies, primarily those directly involved in fleet and logistics asset or shipment monitoring associated with 2PL/ 3PL/ 4PL multinational and local organizations. The survey seeks to:
• Understand customer sentiments related to fleet and logistics asset tracking and shipment monitoring solutions
• Determine the driving factors behind adopting fleet and logistics asset tracking and shipment monitoring solutions
• Uncover major pain points and unmet needs while using fleet and logistics asset tracking and shipment monitoring tools
• Discover emerging supply chain and logistics technology trends logistics companies are adopting for the future

The survey includes data points for fleet, heavy assets, returnable/reusable assets, and other warehouse assets. The questionnaire tracks assets, connectivity technologies for tracking fleet and logistics service delivery assets, plans to implement IoT technologies for asset tracking, types of platforms for tracking logistics service delivery assets, likeliness to deploy logistics service delivery asset tracking solutions in the next 2 years, key motivations when considering the purchase of a fleet tracking solution or logistics service delivery asset tracking solution, and major pain points/unmet needs in logistics service delivery asset tracking solutions. Similarly, it covers the use of shipment/cargo monitoring connectivity technologies, types of platforms for monitoring shipment/cargo, likeliness to deploy shipment/cargo monitoring solutions in the next 2 years, key motivations when considering the purchase of a shipment/cargo monitoring solution, and major pain points/unmet needs in shipment/cargo monitoring solutions.

Author: Aaron Manoharan

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Research Definitions

Research Objectives

Research Methodology

Research Hypotheses

Overview of Fleet and Logistics Asset Tracking

Connectivity Technologies for Fleet Tracking

Connectivity Technologies for Tracking Logistics Service Delivery Assets

Implementation of IoT Technologies for Tracking Logistics Service Delivery Assets

Platforms for Tracking Logistics Service Delivery Assets

Deployment of Logistics Service Delivery Asset Tracking Solutions

Key Motivators Influencing the Purchase of Fleet Tracking Solutions

Key Motivators Influencing the Purchase of Logistics Service Delivery Asset Tracking Solutions

Major Pain Points/Unmet Needs in Logistics Service Delivery Asset Tracking Solutions

Connectivity Technologies for Shipment/Cargo Monitoring

Platforms for Shipment/Cargo Monitoring

Deployment of Shipment/Cargo Monitoring Solutions

Key Motivators Influencing the Purchase of Shipment/Cargo Monitoring Solutions

Major Pain Points/Unmet Needs in Shipment/Cargo Monitoring Solutions

Investment in Future Technologies for Supply Chains and Logistics

Key Takeaways: Fleet and Logistics Asset Tracking

Key Takeaways: Shipment/Cargo Monitoring

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This Voice of Customer survey examines Service Delivery Fleet, Asset Tracking, and Shipment Monitoring solutions in the Southeast Asian logistics service delivery markets. With a sample size of 61 organizations across Indonesia, Singapore, and Thailand, the survey gathered data from decision makers and key influencers from logistics companies, primarily those directly involved in fleet and logistics asset or shipment monitoring associated with 2PL/ 3PL/ 4PL multinational and local organizations. The survey seeks to: • Understand customer sentiments related to fleet and logistics asset tracking and shipment monitoring solutions • Determine the driving factors behind adopting fleet and logistics asset tracking and shipment monitoring solutions • Uncover major pain points and unmet needs while using fleet and logistics asset tracking and shipment monitoring tools • Discover emerging supply chain and logistics technology trends logistics companies are adopting for the future The survey includes data points for fleet, heavy assets, returnable/reusable assets, and other warehouse assets. The questionnaire tracks assets, connectivity technologies for tracking fleet and logistics service delivery assets, plans to implement IoT technologies for asset tracking, types of platforms for tracking logistics service delivery assets, likeliness to deploy logistics service delivery asset tracking solutions in the next 2 years, key motivations when considering the purchase of a fleet tracking solution or logistics service delivery asset tracking solution, and major pain points/unmet needs in logistics service delivery asset tracking solutions. Similarly, it covers the use of shipment/cargo monitoring connectivity technologies, types of platforms for monitoring shipment/cargo, likeliness to deploy shipment/cargo monitoring solutions in the next 2 years, key motivations when considering the purchase of a shipment/cargo monitoring solution, and major pain points/unmet needs in shipment/cargo monitoring solutions. Author: Aaron Manoharan
More Information
Deliverable Type Customer Research
Author Aaron Roberts Manoharan
Industries Automotive
No Index No
Is Prebook No
Keyword 1 Voice of Customer Survey
Keyword 2 On-Demand Logistics Market Trends
Keyword 3 E-Commerce Logistics Market
Podcast No
WIP Number PE8B-01-00-00-00