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20 Dec 2022  |  North America  |  Customer Research
Empowering Frontline Workers to Drive Business Transformation
UC Buyers’ Perspective on Equipping Frontline Workers with Digital Communications and Collaboration Tools
Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...
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15 May 2024  |  Global  |  Customer Research
Growth Opportunities in CX Transformation 2024 to 2025
Customer Perspectives
The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...
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03 Oct 2025  |  Global  |  Market Research
Refrigeration Equipment Market, Global, 2025–2030
Refrigeration is Experiencing Transformational Growth Due to Green Policies and Digital Tools
The refrigeration equipment market is in a new era, fueled by disruptive technologies, transformative megatrends, and competitive intensity. With the increasing cost of energy and the stricter environmental regulations, the Internet of Things (IoT), artificial intelligence (AI), and cloud computing are making refrigeration systems smarter and more ...
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08 Sep 2025  |  Global  |  Market Research
Growth Opportunities in Global Protein and Peptide Therapeutics, Forecast to 2030
Cross-Therapeutic Expansion is Driving Transformational Growth Fueled by Novel Formats and Smarter Delivery
The protein and peptide therapeutics industry is undergoing a profound transformation, driven by next-generation biologics, including multi-specific antibodies, antibody-drug conjugates (ADCs), and GLP-1 treatments. These advances are intensifying competition, while the patent expiries of blockbuster antibodies are accelerating the entry of biosimi...
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15 Oct 2025  |  Asia Pacific  |  Market Research
B2B Payments, Asia-Pacific, 2025–2030
Automated Finance Platforms are Driving Transformational Growth in B2B Payments
The Asia-Pacific (APAC) B2B digital payments market is experiencing rapid transformation, driven by surging digital adoption, advancements such as API standardization (e.g., ISO 20022 and Open API frameworks), and regulatory harmonization for payment interoperability (e.g., ASEAN payment connectivity and India’s Unified Payments Interface [UPI]). K...
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28 Apr 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming the norm. These solutions include ...
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04 Mar 2026  |  Global  |  Market Research
Growth Opportunities in Conversational AI in Healthcare, Global, 2025–2030
Conversational AI and Agentic AI Across Clinical and Non-clinical Workflows are Driving Transformational Growth
Conversational AI solutions are designed to enhance communication and coordination among healthcare stakeholders. These voice and text applications automate human information gathering and communications and represent a growing opportunity for healthcare organizations to improve clinician efficiency, operational and administrative efficiency, healt...
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25 Oct 2024  |  Global  |  Market Research
Digital Twins in the Oil and Gas Industry, Global, 2024 2030
Digital Twins are Driving Transformational Growth in the Global Oil and Gas Industry by Enabling Precise Operational Simulation
Fueled by the rising adoption of autonomous technologies, digital twins are emerging as an attractive growth opportunity in the oil and gas (O&G) industry. Digital twin technology helps O&G firms utilize and analyze enormous amounts of production data, enabling them to visualize various hypothetical production scenarios in real time. Digital twi...
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23 Jan 2026  |  Global  |  Megatrends
Digital Transformation of Blockchain
Growth Strategies Shaping the Next Decade of Innovation
As blockchain technology evolves from a niche financial innovation into the core infrastructure layer for global industries, it emerges as a transformative backbone of the digital ecosystem. This study highlights emerging business models from blockchain transformations that enable decentralized interactions, automated and trusted value exchange, an...
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29 Sep 2016  |  Latin America  |  Customer Research
Navigating an Era of Digital Transformation in Latin America
A Customer Perspective
This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...
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