Search results for: 'incentive'

This study provides forecasts for the Asia-Pacific (APAC) customer experience (CX) outsourcing services market from 2021 to 2029. Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. CX outsourcing services play an increasingly vital role in building a strong end-to-end cu...

23 Jan 2018  |  South Asia, Middle East & North Africa  |  Market Research

Indian Passenger Vehicles Market, Forecast to 2020

New Models Launched in the Super-compact, Mid-size, and Compact Sports Utility Vehicle Segment at Aggressive Pricings are Responsible for Driving the Indian Passenger Vehicle Market

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Driven by aggressive pricing and an increasing number of exports, passenger vehicle (PV) production in India is expected to grow at a CAGR of 9.0% from FY2015 to FY2020. New models—like Hyundai Xcent, Hyundai Creta, and Maruti Baleno—launched at aggressive pricing in different segments are responsible for driving the Indian PV market. Also, the lau...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

North America's school bus demand-responsive transport (DRT) market is experiencing transformative growth as schools seek more flexible, efficient, and tech-savvy transportation solutions. As traditional school bus systems face operational challenges, such as limited data collection, driver shortages, and rising safety expectations, DRT solutions p...

Spared of widespread coronavirus outbreaks, the Kenyan economy reported a small economic contraction in 2020 as robust growth across agriculture, financial services, real estate, and construction largely offset the sharp decline in hospitality, tourism, and transport services. The economy registered an impressive rebound in 2021, led by the broad-b...

Companies in the global automotive industry are moving aggressively toward alternative fuel technologies. Some of these include bio-diesel, Compressed Natural Gas (CNG), Liquefied Petroleum Gas (LPG), hydrogen fuel cells, electric vehicles, and hybrid electric vehicles. The intention of this shift is to primarily to reduce harmful emissions from ve...

The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a...

09 Jun 2020  |  Global  |  Market Outlook

Global Medium/Heavy-duty Commercial Vehicle Market Outlook, 2020

A Global Recession, Induced by the COVID-19 Pandemic, is Expected to Reduce MD/HD Truck Sales by 28.5% Y-o-Y, with Moderate Recovery in the Latter Half of the Year

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In 2019, global heavy-duty truck sales grew strongly in North America and South America and moderately in Europe and China, while declining in India. Currently, the COVID-19 pandemic is causing a wide-scale global supply chain disruption in all industries. The impact will be strongly felt across the US and European MD-HD markets, with a decline in ...

The global combined heat and power (CHP) market is poised to grow at a moderate CAGR of 4.8% from 2020 to 2030. The industrial and utility segment is expected to account for the major share of CHP installations throughout the forecast period. From a technology standpoint, gas-based CHP will continue to dominate the market. Favorable legislation wi...