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The global industrial automation market is set for a paradigm shift as end-user industries step up their investments to concentrate on expanding plant capacity with modular equipment and digital technologies. With a focus on digital transformation, there is an equal emphasis on improving reliability and efficiency of assets on site. Companies are i...

2023 was a record-breaking year for power generation investment, with $864.6 billion committed to global projects. Climate obligations and supportive regulations are the mainstays of global growth. While China has significantly increased its renewable targets in recent years (partly to support domestic technology companies), the US' Inflation Reduc...

Aquaculture is a booming industry. In 2022, the industry overtook the wild-fisheries industry in terms of the quantity of output and its growth shows no signs of abating.Building and operating an aquaculture facility is an extremely complex undertaking, and the owners of the fish farms must take account of many perspectives—up and down the value ch...

04 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...

Managed security service providers (MSSPs) offer technology, expertise, and management for private and public sector customers, though the customer retains control and oversight. Standard services include distributed denial of service protection or mitigation, managed firewall, vulnerability management, and breach and attack simulation. Once provid...

Software-defined wide area networking (SD-WAN) is rapidly evolving into a strategic enabler of secure, agile, and cloud-centric enterprise operations. As complexity grows, demand for managed SD-WAN services is surging, helping organizations streamline deployment and maximize value. Frost & Sullivan’s 2024 Global Network Survey reveals North America...

Manufacturers across verticals are confronting a skilled labor shortage. As they try to find a solution to this problem, augmented connected worker (ACW) platforms can be a key ally to train the new workforce and strengthen employee retention through comprehensive upskilling capabilities, skills management tools, and assistance throughout their shi...

Imagine driving down a freeway and finding trucks with no drivers travelling at highway speeds. Advancements in autonomous driving technologies will soon make fully autonomous driverless trucks a reality on highways. Autonomous trucking can broadly be categorized into 5 levels (Level 0 – Level 4) based on the following levels of automation - drive...

Advanced market maturity is resulting in a slower installed base and revenue growth because of slower adoption among more conservative buyers and net new seats representing a smaller percentage of the base. However, strong recognition of UCaaS benefits including improved operational agility, business continuity, and enhanced remote/hybrid workforce...