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Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

11 Apr 2022  |  South Asia, Middle East & North Africa  |  Market Outlook

Middle East Power & Energy Outlook, 2022

Strong Growth in Electricity Demand and Supply Security Drive the Industry While Decarbonization and Expanding Markets Propel Power Investments

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Globally, the Middle East (ME) is one of the regions most vulnerable to climate change. Nearly every ME country has been subjected to some of the lowest precipitation levels historically, and hotter climatic conditions will lead to a surge in demand for electricity to power regional cooling requirements. In fact, cooling already accounts for 70% of...

This research presents an assessment of the current status of and future prospects for personal protective equipment (PPE) in the global electric vehicles (EVs) industry. Revenue forecasts and analyses cover 4 regions: North America, Asia-Pacific, Europe, and the Rest of the World ([ROW] Middle East, Africa, and Latin America). This study quantifie...

This research service analyzes the global mobile workforce management (MWM) market’s growth from 2023 to 2030, including regional market revenue forecasts (North America, Europe, Asia-Pacific, China, and Rest of the World). MWM products are off-the-shelf software solutions developed to efficiently manage activities and utility field representat...

The increasing rate of urbanization and growing traffic in major cities around the world have opened up new opportunities for micro-mobility transportation. One such emerging mico-mobility option is the quadricycle. This study aims to provide a strategic overview of the quadricycle industry, identifying and examining the factors contributing to the...

For almost a decade, incremental but rapid progress has fueled a new paradigm for how cities move people around. Driven by quickly evolving technologies, new business models, and shifting social expectations, mobility has been transforming to deliver sustainable, equitable, efficient, and convenient services. This transformation involves the increa...

South Africa is a middle-income, emerging market with abundant natural resources. Mining, mineral processing, and manufacturing are the main sectors driving industrial growth in the country. Globally, South Africa has one of the largest coal reserves; its use is limited to power generation and heating applications in industrial processes. The count...

The need for anti-corrosion technologies for offshore structures has gained prominence in the last three years due to increasing demand for effective and sustained protection of offshore structures that can result in their increased service life and reduced operating costs. Growth opportunities for anti-corrosion technologies is expected to be for...