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20 Aug 2021  |  North America  |  Frost Radar

Frost Radar™: Communications Platforms as a Service Industry, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

Conventional artificial intelligence (AI)-enabled processors are based on rule-based algorithms and are optimized for applications, such as real-time monitoring and reporting. However, with increasing demand for fully autonomous solutions, there is a need for perceptive solutions capable of making probabilistic decisions, replicating the human brai...

Traditionally, the intelligence, surveillance, and reconnaissance (ISR) market was confined to the defence industry; today, due to the easy availability of technology and the growing number of requirements, the need for ISR assets has expanded across various civil industries. Moreover, due to rising training and maintenance costs and emerging capab...

Novel technologies are improving aircraft hangars, and particularly the activities that take place within these hangars (final assembly or heavy maintenance and modification work). Industry 4.0 trends have positively changed the way aircraft are built or maintained in hangars, leading to the emergence of smart hangars. This research discusses tr...

The fifth generation of wireless technology (5G) has arrived and is being rolled out globally. 5G is possible because of the contributions of previous generations of wireless communications and a number of disruptive technologies, each of which must be understood at least at a high level to paint a full picture of the industry. The 5G network infra...

Swarm UAS technology is experiencing rapid development due to increasing funding from governments for military end users. This development is bound to generate a spillover effect into the commercial sector, with many improvements in artificial intelligence benefiting commercial end users as well. While the technology is in a nascent stage, several ...

Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...