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Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

25 Nov 2019  |  Asia Pacific  |  Market Research

Australian Data Center Services Market, Forecast to 2025

The Australian Data Center Market is Expected to be Highly Competitive in the Near Future due to Innovative Strategies Adopted by Existing Participants in order to Enhance Customer Value

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Australia is one of the most mature data center services markets in Asia-Pacific. Despite facing intensifying competition from countries in the region such as Singapore and Malaysia, the market in Australia continues to expand. Growth has been driven mostly by hyperscale cloud vendors, large enterprises, and highly-regulated verticals, such as Ban...

Urban water infrastructure in the Asia-Pacific (APAC) region is witnessing enormous investments in order to cater to the needs of the growing population and to address the challenges posed by rapid urbanization, and climate change. Key investments in the region are towards replacement of old pipes, expansion of existing pipe network, water treatme...

Cybersecurity compliance and guidance are key initiatives driving the Greater China managed security services (MSS) market. Local governments have placed more emphasis on cybersecurity, thereby raising awareness among both public and private sector enterprises in the region. In the face of tightening regulations, enterprises are increasingly seekin...

This study provides an update about the facility management (FM) market in Singapore. The cost of FM services in Singapore has increased from 2017 to 2019. Although this increase has been minimal without much impact, it has driven innovation and strategy planning to improve cost efficiency, service delivery, and quality of services. Cost is one of...

This research study analyzes the current and future trends of the Asia-Pacific enterprise videoconferencing endpoints and infrastructure market, service providers' performance, and market share. Despite difficult economic conditions, growing enterprise requirements create opportunities in the Asia-Pacific. The forecast period for this research serv...

This study provides an update to a similar study published in 2020. Since 2019, the cost of FM services in Singapore has increased. In 2021, FM vendors anticipate higher inflation rates for all services. Manpower cost is the main reason for price increase in FM services in 2020. For cleaning and security services, the increase in manpower costs is...

The Singaporean FM market is well developed with a comprehensive regulatory framework in place to drive the market. The strong outsourcing culture across the country, together with a conducive business environment, encourages both local and foreign service providers to establish their footprint in the country. The mature FM market in Singapore expe...

This study covers the reaction of traditional insurance companies, the Malaysian government and supporting organisations to the new-generation trend of InsurTech and explores InsurTech start-ups active in the Malaysian market. The Malaysian insurance industry has been showing good growth since its inception as Bank Negara Malaysia (BNM; the centra...