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The study covers the eHealth initiatives across the emerging markets in Asia-Pacific. Government initiatives and incentives that encourage technology adoption in healthcare are key drivers for private sector investment in the Asia-Pacific eHealth industry. However, inadequate infrastructure and regulatory framework development have adversely affect...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

The rapid rise of agentic AI marks a fundamental shift in how organizations design, deploy, and oversee intelligent systems. This study examines that shift through the lens of the Moltbook incident—an early 2026 event in which autonomous agents, operating without sufficient safeguards, produced a cascade of unpredictable interactions. Far from sign...

Global supply chains are undergoing a structural reset as geopolitical conflicts, trade fragmentation, and policy intervention increasingly shape how goods are produced, financed, and moved across borders. The transition away from globally optimized, cost-led supply chains to regionally embedded operating models will continue through 2027.This Fros...

Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2029 - The use cases and expected outcomes that dr...

Frost & Sullivan experts get together to present a series of executive briefings on the importance of emerging markets and why they are not just an option, but a necessity. We will be looking at the following markets through the course of 2012. 1. Latin America -Mexico and Colombia 2. Asia-Pacific - Sri Lanka 3. Asia Pacific- Malaysia and Thaila...

Frost & Sullivan experts get together to present a series of executive briefings on the importance of emerging markets and why they are not just an option, but a necessity. We will be looking at the following markets through the course of 2012. 1. Latin America -Mexico and Colombia 2. Asia Pacific - Sri Lanka 3. Asia Pacific- Malaysia and Thaila...

Frost & Sullivan experts get together to present a series of executive briefings on the importance of emerging markets and why they are not just an option, but a necessity. We will be looking at the following markets through the course of 2012 1. Latin America -Mexico and Colombia 2. Asia Pacific - Sri Lanka 3. Asia Pacific- Malaysia and Thailan...

The rapid digital transformation, the expanding distributed environment, and the rising demand for high-performance applications and enhanced user experiences indicate the importance of converging both networking and security as businesses scale. Many organizations realize that they cannot leave security as an afterthought when transforming their n...