Search results for: 'knowledge drive intelligent tools'

Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...

Communications platform as a service (CPaaS) has become a strategic enabler of digital business, driving the operationalization of customer and employee engagement across industries. As enterprise transformation accelerates, companies are rearchitecting their communications workflows around programmable interfaces that unify data, intelligence, and...

This edition of the Advanced Coating & Surface Technology Opportunity Engine profiles significant advances in advanced coatings and surface treatments for various industrial applications. The featured innovations include Automated High-speed Coating and UV-cure Solutions, Water-based Functional Aluminum Coating for Battery Components, Self-cleaning...

The global video surveillance market is a compendium of revenue forecasts. The various technologies covered are cameras (analog and IP cameras), storage (DVRs, NVRs and IT-based storage), encoders, monitors, and software (proprietary VMS, open-platform VMS, intelligent video analytics and video motion detection. Each technology is broken down by re...

Digital transformation has already become imperative for enterprises to gain a competitive edge. Enterprises, ahead in the digital transformation curve, are driving business transformation and innovation through the adoption of digital technologies such as cloud computing, Internet of Things, mobility, and analytics. Data traffic is increasing rapi...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying size that offer solutions to companies and organization across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, educ...

06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

23 Feb 2022  |  Global  |  Frost Radar

Frost Radar™: Downstream Geospatial Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Geospatial technology incorporates historical and near-real-time mapping and surveying, remote sensing, aerial photography, global positioning system (GPS), and geographic information system (GIS) data so that downstream providers can offer navigation, connectivity, and location-based services. While geospatial services revenue dropped at the st...