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17 Mar 2020  |  Asia Pacific  |  Market Research
The Philippines' Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...
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20 Mar 2020  |  Global  |  Market Research
Autonomous Car and Electric Vehicle Growth Opportunities in the Test and Measurement Market, Forecast to 2025
Autonomous Vehicles and Electric Cars Drives the Shift from Testing of Individual Components to Integrated Test Solutions that can Simulate Driveability of the Entire Vehicle
A vehicle should have three attributes for it to be completely autonomous: advanced driver-assistance systems (ADAS), vehicle-to-everything (V2X) communication technologies, and certain wireless technologies of the infotainment system. As the degree of autonomy of vehicles continues to grow, the number of electronic control units (ECUs) and domain ...
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20 Mar 2020  |  Asia Pacific  |  Market Research
Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2025
Market Demand is on the Rise, Primarily Driven by the Shift toward an OPEX Model, Flexibility, and Scalability
While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...
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24 Apr 2020  |  North America  |  Market Research
Addressing the Experience Delivery Gap
A Sine Qua Non for Making CX an Organization-wide Priority
Today, the experience economy is in full swing, strongly impacting organizations and their business models. In this new era, user experience is key to creating value. It is no longer just about the quality of a product or a service; it is about the emotions and experiences that clients have when they consume it. Firms from all sectors are increasin...
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07 May 2020  |  Global  |  Market Research
The Store of the Future—A Perspective on the Future of Physical Retail, 2020
Technology Advancements Change the Face and Purpose of Physical Retail
In recent years, physical retail stores have fallen behind eCommerce as the digital economy bellwethers such as Alibaba, Amazon, Baidu, Facebook, Google, Microsoft, and Tencent have defined the direction of retail and driven consumer expectations. Online and offline commerce now converge into one integrated commerce experience. Beyond gloomy repor...
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30 Apr 2020  |  North America  |  Market Outlook
Global Autonomous Driving Industry Outlook, 2020
OEMs are Reprioritizing Short-term Economic Returns on Investments into Autonomous Driving (AD) by Adopting L2+ Technologies and Investing in Plug-and-play Platforms
The autonomous industry, although developing at a decent pace, has realized that the transition from traditional vehicles to autonomous vehicles is still a long time away. OEMs and Tier-1 suppliers have been pouring in investments to develop technologies for deployments of highly automated vehicles. However, despite overcoming the technological bar...
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11 May 2020  |  South Asia, Middle East & North Africa  |  Market Outlook
Indian Petrochemical Feedstock and Downstream Derivatives Growth Outlook, 2020
The Indian Petrochemicals Market is Expected to Cross the INR100 Billion Mark in 2020, Driven by Robust End-use Growth, Technology
Throughout 2019, India’s petrochemicals segment exhibited steady growing demand and diversified investments in the country. After experiencing a lull in 2018, the overall investments rebounded in 2019 especially in areas such as rural roads, highways, housing, auto, cement & steel, and chemicals & petrochemicals. The US-China trade war has been fav...
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18 May 2020  |  North America  |  Market Outlook
Global Connected Car Market Outlook, 2020
The Adoption of Telematics Systems will Increase after the Market Recovers from the COVID-19 Impact; Automakers at the Forefront of Implementing OTA Capabilities and Cloud Strategies will Capture Huge Revenues from Associated Services
Connectivity is increasingly no longer an optional feature for vehicles. The automotive industry is in the midst of a massive transformation, where automakers are no longer hardware makers but are evolving into tech companies. The study aims to provide an insight into the challenges and technology innovations of the new decade that will transform t...
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04 Jun 2020  |  Asia Pacific  |  Market Research
India Contact Center Applications Market, Forecast to 2025
Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications
The Indian contact center applications market generated a revenue growth of 9.1Percentage, with market revenue of $72.9 million in 2018. The market is forecasted to grow at 2.6Percentage CAGR from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancement. C...
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04 Jun 2020  |  Asia Pacific  |  Market Research
Thailand Contact Center Applications Market, Forecast to 2025
Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications
The Thailand contact center applications market generated a revenue growth of 8.3Percentage, with market revenue of $19.3 million in 2018. The market is expected to grow at a CAGR of 2.9Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancemen...
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