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New analysis from Frost & Sullivan's Digital Transformation program presents some of the customer experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience. The study focuses on those growth insights that are the most relevant for 2020-2023 in North America, and highlights the tre...

02 Jul 2021  |  Global  |  Market Research

The Global Semiconductor Chip Shortage Crisis and Its Effects on the Automotive Industry

About 1.38 Million Fewer Units Were Produced in Q1 2021 Due to Shutdowns and Production Slowdowns Arising from the Chip Shortage. The Situation Could Worsen, and Production is Likely to Reduce by a Further 2.40 Million Units in Q2 2021

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The rising trend of the electrification of vehicles has increased automakers dependency on semiconductor chips, making them a critical component in new-gen cars. Toward the end of 2020, the global shortage of semiconductor chips forced many OEMs to temporarily suspend vehicle production or reduce the working shifts in their factories. Leading OEMs ...

In 2020, Indonesias automotive total industry volume (TIV) dropped by 48.4%, compared to 2019, with only 532,030 units being sold. The passenger vehicle (PV) segment remained dominant with 73.1% market share. The economic growth for 2020 was the weakest since the 1998 Asian financial crisis. Factors impacted by the COVID-19 pandemic include Gross D...

The COVID-19 pandemic has completely changed the way we travel. Though work commute and trips to public transport stations/stops are still 15% less than pre-pandemic levels, there is a significant shift in mobility demand. Trips to shopping malls, parks, and supermarkets have increased 10% or more when compared to the baseline levels; this, in turn...

Readers of one of Frost & Sullivan’s media partners were invited to participate in an online survey in September 2019 that centered around the state of their laboratories in 2019 and their expectations for 2020. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. Where applicable, the study presents year-o...

Europe continues to be the leading market for electric vehicles. BEVs are considered ‘clean’ innovations where tech gadgets render high-tech attributes when compared to ICEs. Frost & Sullivan assessed new customer attitudes and preferences for alternative vehicles and powertrains by vehicle segment and key demographics. Frost & Sullivan carried out...

26 Jun 2020  |  Latin America  |  Market Research

Post-pandemic Growth Opportunity Analysis of the Meetings Market

Video Meetings Become a Business Necessity in the New Normal

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The socio-economic impact of the COVID-19 pandemic is difficult to fully predict with many factors in a flux. One thing is amply clear – it will be a disruptive catalyst across the UCC industry. In particular, it will forever change the way we meet and collaborate. Organizations across the world were quick to respond to the pandemic by implementi...

This market insight provides an outlook of the growth opportunities for the rail industry in India. Ambitious government plans coupled with unprecedented levels of foreign investment are leading to a complete overhaul of the rail environment in India. Over 39 cities are planning to invest in expansive urban rail networks to address severe traffic c...

Video game systems consist of two sub-categories, consoles and handheld devices. A video game console is a preconfigured, ready-to-play, interactive appliance whose primary purpose when connected to a television is video gaming. Examples include Sony’s PlayStation 4 and Microsoft’s Xbox One. A video game handheld is a self-contained unit with the s...