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08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

With the growing preference for a patient-centric care delivery approach, the pharma industry follows a robust step-by-step approach towards market commercialization, with a clear understanding of the market stakeholders, segments, as well as post-launch forecasts to create seamless go-to-market strategies. To cater to the ever-evolving market land...

Extended detection and response (XDR) is a fast-growing solution category that aims to address customer pain points in an ever-evolving threat landscape. The solution has three promises at its core: cross-layered detection and response, visibility, and actionability capabilities across all major threat vectors; meaningful automation that can empowe...

The surge in the amount of data being generated, collected, and analyzed daily is driven by digital transformation initiatives. With organizations also storing more data than ever, distributed storage across multiple locations, including on premises and in public and private clouds, provides the scalability and performance that centralized storage ...

As cloud communications penetrate mainstream buyers, customer requirements become more diverse, which creates challenges and opportunities for unified communications-as-a-service (UCaaS) platform providers. Evolving portfolio and solution capabilities, go-to-market strategies, and value propositions compel market participants to constantly adjust t...

Software supply chain security (SSCS) refers to the security solutions, including tools, services, and practices that protect the software development life cycle (SDLC) against cybersecurity attacks covering phases from software development (initial coding and testing) to runtime. Typical vectors that SSCS secures include open-source or third-party...

The study has a base year of 2024 and forecasts trends through 2029. It adopts a global perspective, offering region-specific insights for North America (Canada and the United States), Europe, China, India, Latin America, Gulf Cooperation Council (GCC) nations, and the Rest of the World—though the latter is not explored in depth.Frost & Sullivan’s ...

Vulnerabilities are errors or weaknesses within a software program, network, application, or endpoint that enable an unauthorized user to access sensitive data, gain control, or deny access to authorized users. At a high level, Frost & Sullivan defines vulnerability management (VM) as a platform that offers vulnerability assessment, prioritization,...

This Frost & Sullivan study analyzes the automotive fleet service aftermarket in North America and Europe. CASE-driven transformational megatrends, geopolitical escalations in Europe, and rising competitive intensity in the value chain are driving digital transformation through telematics and connected technology in the automotive fleet maintenance...