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16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

The facility management (FM) market in Thailand is still developing, and various opportunities linked to expanding economic sectors, such as industrial and healthcare, support its growth, along with end-users’ increasing maturity. As the outsourcing culture gains wider acceptance and the market continues to expand in response to infrastructure inve...

The research assesses growth opportunities for medical food ingredients across key therapeutic applications and regional markets. Medical foods, also referred to as Foods for Special Medical Purposes (FSMPs), occupy a distinct regulatory and commercial position between pharmaceuticals and nutraceuticals, addressing disease-specific nutritional requ...

Portable and ultraportable point-of-care ultrasound (POCUS) systems have gained prominence in recent years due to their versatility and ease of use. These devices allow clinicians to acquire high-resolution images in real time and enable fast and well-informed clinical decisions, particularly in care settings where mobility and user-friendliness ar...

After five years of buzz and excitement, 2023 has become somewhat of a reality check for the hydrogen industry. The volume of final investment decisions (FIDs) for projects has been low as financing costs and associated project scrutiny have increased. The results from utilizing hydrogen in some sectors have proved disappointing, with projected cos...

Structural Health Monitoring (SHM) is concerned with continuous monitoring of civil and industrial buildings or structures in order to improve human safety and decrease maintenance costs. The SHM scheme provides data about changes induced by aging products, environmental action, or accidental occurrences in a single portion or in the entire structu...

This study examines the increasing use of artificial intelligence (AI) in quality management. The rapid advancement of AI has led to its use across sectors, particularly quality management, as is evident in the growth of predictive quality analytics and enterprise quality management systems (EQMS). With increasing competitive intensity, it has beco...

The digital content creation, management, and orchestration sector is navigating a fundamental upheaval in 2026. The era of simply producing and storing digital assets has ended, replaced by an urgent need for neural content supply chains that are resilient, intelligent, and hyper-automated. As the volume of content required to fuel global digital ...

Commercial vehicles, particularly Class 8 heavy duty (HD) trucks, are a major source of greenhouse gas emissions. According to the US Department of Energy, Class 8 trucks transport 80% of all goods in the United States and account for 22% of total energy use in transportation, burning through 28 billion gallons of fuel each year across 2.5 million ...