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While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...

Cloud has emerged as the most significant facilitating technological force behind digitalization efforts across industries and geographies. Owing to inherent benefits related to scale and flexibility, public cloud has witnessed rapid adoption and continues to enjoy increased uptake across enterprises and government entities. Increased adoption of ...

This edition of the Cyber Security Technology Opportunity Engine (TOE) highlights emerging cybersecurity innovations, focusing on AML, fraud prevention, runtime application security, and zero trust architecture. These solutions reduce manual threat management, enhance identity protection, and utilize machine learning for real-time detection and res...

The UCaaS and cloud meeting services markets exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in CALA to support unified communications and collaboration among their employees. Solid economic GDP growth across the region (6.3% according to the IMF and 6.2% according to ECLAC, a...

Frost & Sullivan experts get together to present a series of executive briefings on the importance of emerging markets and why they are not just an option, but a necessity. We will be looking at the following markets through the course of this financial year: 1. Latin America - Brazil and Chile 2. Asia Pacific - South Korea and Indonesia 3. Chin...

Egypt has faced political instability for the last 10 years. An authoritarian political agenda is restricting societal development and economic development. A complete change of political leadership and leadership style will benefit a sustainable recovery. Restructuring business reforms to enable private sector development will assist in the countr...