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02 Dec 2022  |  Global  |  Frost Radar
Frost Radar™: Email Security, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Email remains the center of modern cyberattacks. It is the primary communication method for business and is therefore a prime attack vector used as a gateway into complete takeover of an organization’s networks. The threat landscape continues to change rapidly. Attackers target email but also breach organizational defenses via attack vectors suc...
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09 Dec 2019  |  North America  |  Market Research
Top Takeaways from the 15th Anniversary Customer Contact West
A Frost & Sullivan Executive MindXchange
The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...
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30 Oct 2026  |  Asia Pacific  |  Frost Radar
Frost Radar™: Customer Experience Management Services in Australia, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...
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27 Sep 2021  |  Asia Pacific  |  Market Research
Asia-Pacific Video Conferencing Endpoints and Infrastructure Market Analysis, Forecast to 2027
China’s Strong Performance Boosted Overall Market Growth Rates
This research study analyzes the current and future trends of the Asia-Pacific video conferencing endpoints and infrastructure market, service providers' performance, and market share. Despite difficult economic conditions, growing enterprise requirements create opportunities in the Asia-Pacific. The forecast period for this research service is fro...
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10 Nov 2021  |  Global  |  Market Research
Global All-electric Aircraft Growth Opportunities
New Product Development For All-electric Aircraft is Helping the Aviation Industry Achieve its Sustainability Goals
Commercial aviation contributes about 3% of all CO2 emissions globally. With the number of passengers constantly increasing and the number of aircraft forecasted to almost double by 2050, this percentage is expected to rise significantly. Industry stakeholders are working to reduce emissions by moving to alternative energy sources and using sustain...
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31 Jan 2023  |  Global  |  Market Outlook
Top 10 for 2023: Growth Opportunities for the Polymers & Composites Industry
Predictions for the Polymers & Composites Industry
As we begin 2023, the polymers and composites industry is at the forefront of sustainability conversations. On the one hand, these materials will be key to a net-zero future, with innovations enhancing the energy efficiency of end products such as wind turbines and electric vehicles. On the other hand, work to improve the sustainability of plast...
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20 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: Cloud Meetings and Team Collaboration Services Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...
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18 Jun 2021  |  Latin America  |  Frost Radar
Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote...
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03 Mar 2022  |  Europe  |  Frost Radar
Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...
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24 Apr 2020  |  North America  |  Market Research
Addressing the Experience Delivery Gap
A Sine Qua Non for Making CX an Organization-wide Priority
Today, the experience economy is in full swing, strongly impacting organizations and their business models. In this new era, user experience is key to creating value. It is no longer just about the quality of a product or a service; it is about the emotions and experiences that clients have when they consume it. Firms from all sectors are increasin...
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