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Over the past decade, security incidents have increased in frequency and sophistication. A growing number of cyberattacks are sponsored by nation-states, while the attack surface continues to expand in a time of rapid digitalization. Organizations find it increasingly difficult to keep up to date with new developments in cybersecurity and to secure...

The neonatal care industry is shifting its focus to providing family-centric and developmental care to neonates. Neonatal Intensive Care Units (NICUs) are looking at reducing neonatal stress, such as noise and intense light, to provide complete holistic care for neonates. Wireless capabilities and portability are the new features in neonatal care d...

Cybersecurity has always posed a significant threat to regular business operations. While multiple threats have always existed, over the last couple of years, geopolitical chaos has led to a marked increase in cyber threats. As part of digital transformation (DT) and business continuity efforts, enterprises allow employees and consumers remote acce...

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

In today s business environment, privileged access can include human and non-human users beyond the IT team. The proliferation of privileged accounts and their privileged access points are vulnerable entry points for hackers. The rising adoption of cloud-based infrastructure and services expands the attack surface further and introduces significant...

This Frost Radar analyzes online video platform (OVP) providers that offer services targeted at media and entertainment (M&E) use cases and customers. An OVP is a software-as-a-service (SaaS) that enables video content owners or holders to ingest, transcode, store, manage, protect, publish, syndicate, track, distribute, and monetize pieces of onli...

The customer experience (CX) management market is projected to grow steadily throughout the forecast period. This expansion is primarily driven by 2 key factors: (1) the increasing recognition of CX as a strategic differentiator, and (2) the rising trend among businesses to outsource their CX operations.Generative AI is set to be a major disruptor ...

This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.

Bio based solvents, an emerging grade of fluids is considered as a key technology to facilitate a greener manufacturing across industries. Developments in processes using bio based feed-stocks has resulted in solvents which can compete with traditional solvents in terms of performance with significant value adds such as zero toxicity, biodegradabi...