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Cloud communications empower customer organizations to accelerate their digital transformation efforts. IT decision makers (ITDMs) rank boosting team collaboration, improving the customer experience, and enhancing resiliency and business continuity as the top three UCC technology investment drivers. Mature applications in the business communication...

The business process management (BPM) or business process outsourcing services market continues to grow, driven by digital transformation, AI adoption, and cost optimization pressures. Organizations are shifting from traditional labor arbitrage models to outcome-based engagements with automation, AI-driven analytics, and hyper-personalization of cl...

After experiencing a slowdown in 2023, the cloud meetings and team collaboration market returned to moderate growth in 2024. Revenue in 2024 reached $15.39 billion, growing at 5.1 percent YoY. The market is forecasted to reach $21.62 billion by 2029 at a 5-year compound annual growth rate (CAGR) of 7.0 percent. Meetings and messaging remain foundat...

The convergence of networking and security has become a business necessity. Organizations rapidly adopt cloud-first strategies, hybrid work models, and multicloud environments, making traditional perimeter-based security architectures obsolete. Secure access service edge (SASE) integrates networking and security into a unified, cloud-delivered fram...

European organizations continue to embrace cloud and AI technologies as a way to drive growth and operational efficiencies. Despite sluggish economic growth in the region that is curtailing some spending, organizations are steadily progressing on their digitalization journeys. In the 13th annual survey of IT decision-makers responsible for cloud ...

The rapid proliferation of SaaS applications has outpaced many organizations’ ability to maintain visibility and control, exposing critical security gaps and increasing the risk of data breaches due to insufficient SaaS-specific protections. This has accelerated growth in SaaS security posture management (SSPM) solutions that feature broad, pre-bui...

The customer experience (CX) management services market continues to expand in North America as enterprises accelerate the use of external service providers to improve operational efficiency, augment internal capabilities, and deliver more consistent, omnichannel customer engagement. As economic pressures intensify and consumer expectations rise, g...

07 May 2026  |  Global  |  Market Research

Global Risk Mapping and Industry Resilience Strategies, 2026–2027

Geopolitical Flashpoints and Trade Fragmentation Risks Heighten the Strategic Imperative for Regionalization and Scenario Planning to Thrive

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This macroeconomic thought leadership examines the most critical global risks shaping business performance in 2026–2027, with particular focus on the ongoing Middle East conflict and its cascading impacts on energy markets, shipping routes, inflation, and global supply chains. As geopolitical instability, trade fragmentation, and technology regulat...

This research service focuses on the convergence of technologies in industrial operations. Various digital technologies are emerging from startup and leading companies worldwide over the last 5 years to leverage and streamline workflow in industrial operations. Some of the digital technologies have been converged through new product innovations, pa...