Search results for: 'mega trend'

In this survey of the U.S. Web Hosting Market, Frost & Sullivan evaluates the state of the industry in 2003. Analysis of the market includes revenue forecasting directly based upon revenue drivers and restraints as highlighted by web hosting executives. Also included in analysis of market trends and market share analysis for 2002 and 2003 allowing ...

Smart Cards across the world have taken off in the past few years, and enabled a launching pad for the world contactless smart card market to truly take off in the next few years. This report looks at the trends accross the four regions, North America, Latin America, Europe and Middle East, and APAC. The convenience and speed provided by contactle...

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) contact centre applications. The EMEA region is segmented as UK, Germany, France, Spain, Italy, Portugal, Benelux, Scandinavia, Eastern Europ...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

This strategic analysis is part of Frost & Sullivans continued coverage of the contact center marketplace. The scope of this research study includes traditional IVR systems and enterprise voice portals. This research service focuses on premise based (CPE) IVR systems. Within this analysis, Frost & Sullivan has identified challenges, drivers and tr...

Smart Cards across the world have taken off in the past few years, and enabled a launching pad for the world contactless smart card market to truly take off in the next few years. This research service looks at the trends across the four regions, North America, Latin America, Europe and Middle East, and APAC. The convenience and speed provided by ...

Frost & Sullivans Mobile Field Service Management (FSM) study represents landmark research into the adoption patterns, market breadth and opportunities for mobile field service within customer relationship management (CRM) applications. Mobile strategies represent the biggest opportunity for field service organizations to gain competitive advantag...

This study provides an overview of the current state of ERP software and its future prospects in South Africa. It represents key application areas, including; Financial, Human Resources, Manufacturing, Industry Specific, CRM, SCM and other services. It identifies key market forces such as; challenges, drivers and restraints. The study gives insight...

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends a...