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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration and System Upgrades Fueling Japanese Contact Center Applications Market, Forecast to 2026
Speech Recognition, Natural Language Processing, and Artificial Intelligence to Enhance Customer Satisfaction and Optimise Costs
The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Analytics and Cloud Migration Driving South Korean Contact Center Applications Market, Forecast to 2026
Growth Opportunities Enhanced by Artificial Intelligence and Omnichannel Communication Services
South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Analytics and Automation Powering Malaysian Contact Center Applications Market, Forecast to 2026
Growing Focus on Multilingual Support and Remote Working Capablities to Accelerate Cloud Migration
The Malaysian contact center applications market generated revenue growth of 9.0%, with market revenue of $16.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026
Personalisation and Proactive Customer Experience Represent Key Growth Opportunities
The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration Powering Australian Contact Center Applications Market, Forecast to 2026
Artificial Intelligence and Analytics Driving Operational Efficiency and Customer Satisfaction
The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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07 Dec 2020  |  Asia Pacific  |  Market Research
Stressed Landfills Boosting Growth Opportunities in the Waste-to-Energy (WtE) Market in Asia
Smart City Investments to Implement Sustainable Waste Management Infrastructure are Driving Market Growth in Asia
Asias large population and rapid urbanization have led to vast amounts of municipal solid waste (MSW) generation. Estimated at more than one million tonnes per day, MSW generation in urban Asia is only expected to increase in the coming years. Managing this waste is becoming a problem, with landfilling fast fading as a viable option, since land ava...
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11 Dec 2020  |  Global  |  Market Research
Geopolitical Chaos Disrupts the Global Aircraft Market, 2019–2030
Development of New Products Defines Recovery and Growth Opportunities
The global aircraft market saw a year of turmoil in 2019 as the Boeing 737 MAX saga disrupted production from the commercial aircraft perspective. 2020 has dwarfed the woes of the previous year as the COVID-19 pandemic has thrashed through every facet of the sector, showing mercy to few. Most evaluations see the industry as a whole recovering in t...
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21 Dec 2020  |  Global  |  Market Research
Third-party NDT Technologies to Drive the Global NDT Inspection Services Market Growth, 2020
Affordability and Enhanced User Experience Create New Growth Opportunities
The global non-destructive testing (NDT) services market revenue in 2020 is $8,865.9 million, and is expected to grow at a compound annual growth rate (CAGR) of 3.2% between 2020 and 2025. North America (NA) is the biggest market for NDT services, holding 32.4% of the global revenue. The Asia-Pacific (APAC) region is expected to witness the highest...
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22 Dec 2020  |  Asia Pacific  |  Market Research
Digital Payment Adoption in the ASEAN Market—Voice of Customer, 2020
Convenient and Secure solutions are Key to Mass Adoption
The COVID-19 pandemic has profoundly impacted the lives of people around the world. Throughout 2020, local governments worked to restrict peoples movement to contain the spread of the disease. Lockdowns greatly impacted the daily operations of several vertical industries and limited access to different types of goods and services. Moreover, as fear...
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08 Jan 2021  |  South Asia, Middle East & North Africa  |  Market Research
India’s Economic and Social Transformation
Future Growth Potential Driven by Robust Medium-term GDP and Expansive Working-age and Middle-class Populations
India is among the fastest-growing major economies, advantaged by an expanding middle class and working-age population. While signs of a slowdown were evident in 2019, the COVID-19 pandemic has catapulted the economy into a deep recession, similar to the global trend. This research examines the countrys outlook for the next decade and evaluates its...
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