Search results for: 'agents of changes'

The global Contact Center Solutions market achieved solid growth in 2024, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectations by deliveri...

Software supply chain security (SSCS) is increasingly a strategic business imperative as organizations rely more on open-source software, cloud-native architectures, AI-driven development, and autonomous development workflows. Modern software supply chains now extend beyond traditional code repositories and development pipelines to include AI model...

This research service will analyze the World Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) markets, using 2006 as a base year. This research will be segmented by network intrusion detection/prevention systems (NIDS) and host-based intrusion detection/prevention systems (HIDS). Throughout the text, distinctions between the...

This research service provides a comprehensive overview of the Kenyan call centre market by presenting the size and expected growth rate of the call centre market, the structure of the call centre industry based on business models, vertical sectors and services provided and an overview of the business and regulatory environment. The status of the t...

This study analyzes market size by segment, business model and vertical market splits. The total contact center market is segmented into four segments: captive contact center, in-house contact center, outsourced offshore contact center and outsourced domestic contact center. The total number of contact centers, number of seats and number of agents ...

This study presents an assessment of the global coating additives market. It considers volume shipments and revenue generated from additives used in coating applications between 2018 and 2028. The total market is segmented into rheology modifiers; wetting, dispersing, and levelling agents; foam control agents; biocides; and others (a wide range of ...

Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...

This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant advancements in high-tech materials for various enhanced industrial applications. The featured innovations include Advancing Medicine with On Demand Cell Culture, Asphaltene Conversion for High-performance Carbon Fiber, Lightweight Composite Lattice Structure...

Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...