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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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06 Sep 2017  |  Global  |  Market Research
Global Aerospace Sealants Market, Forecast to 2023
High Demand for Aircraft Fleet Expansion in Asia-Pacific and the Middle East is Expected to Spur Demand
Aerospace is one of the key industries of leading economies that supplies to market such as commercial aviation, defense aviation, and general aviation. Aircrafts and related components and products that are in operation or are being manufactured require a variety of highly specific and durable sealants for various applications on parts such as fue...
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27 Dec 2017  |  Africa  |  Market Research
Healthcare Infrastructure in Nigeria, Key Opportunities 2017–2020
Rapid Urbanization, Growing Disposable Income, and Expanding Health Insurance Coverage Will Raise the Demand for Quality Specialty Care Throughout the Forecast Period
Nigeria has the largest consumer base in Sub-Saharan region. A larger part of the population living in urban areas is a favorable indicator for market entry. Robust growth of around 7% for the past decade is threatened by macroeconomic challenges, particularly exchange-rate volatility and falling global oil prices that impact public-sector spending...
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31 Jan 2018  |  Asia Pacific  |  Market Research
Analysis of the Malaysian Endoscopy Devices Market, Forecast to 2019
The Growing Focus on Access to Care and Improved Patient Outcomes will Drive Market Growth
Healthcare expenditure in Malaysia is growing at a higher rate than the expenditure per capita, which translates into better healthcare provision and quality of service in the country. The Malaysian endoscopy devices market is growing under budget constraints that are forcing hospitals to focus on equipment pricing, negotiate better prices, opt fo...
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19 Feb 2018  |  Latin America  |  Market Research
Latin American IaaS Market, Forecast to 2022
New Opportunities are Arising in this $7.42 Billion Market
The Latin American cloud services market has been witnessing changes in terms of consumer mindset toward cloud computing. Companies of different sizes and across a variety of verticals increasingly understand the benefits of the IaaS business model and make investments in the cloud. The strategy of shifting capital expenditure to operational expend...
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08 Jan 2024  |  North America  |  Market Research
Top 10 Growth Opportunities in Digital Content Services, 2024
The Rise of Internet Connectivity, the Natural Need for Individuals to Connect with Others, and Technology Improvements Continue to Boost Digital Content Services
The increase in global internet users, internet traffic, active social media users, and unique mobile phone users is driving digital content growth. In 2023, the industry grew in new global internet users, new active social media users, and unique mobile phone users. By the end of 2023, around two-thirds of the world s population is estimated to be...
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15 May 2024  |  Global  |  Frost Radar
Frost Radar™: Workforce Identity and Access Management, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
As part of Frost & Sullivan s ongoing research on cybersecurity, analysts conducted a deep dive into the workforce identity and access management (IAM) industry. Frost & Sullivan defines workforce IAM as a framework that controls and manages identities, access, and policies for employees, gig workers, partners, and vendors across IT infrastructures...
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29 May 2024  |  Global  |  Customer Research
Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector
Contact Center Growth Opportunities in North American Retail
Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...
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26 Aug 2024  |  Global  |  Market Research
AI-enabled Medical Imaging Market, Global, 2024 2028
AI Tools for Imaging in Cardiology and Neurology Are Driving Transformational Growth
The medical imaging industry faces significant challenges, such as radiologists increasing workload, the complexity of tasks, and the global shortage of staff, including radiologists. The number of imaging exams being conducted globally is increasing due to advancements in medical imaging and the growing complexity of medical cases, which burdens ...
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29 Aug 2025  |  Global  |  Customer Research
Laboratory Product Purchasing Trends in the United States and Europe, 2024–2025
An End-User Perspective on Spending and Growth Opportunities
Qualified respondents to this Frost & Sullivan survey were invited to participate in a telephone interview examining their laboratory’s product purchasing process in 2024 and expectations for 2025. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. The survey provides companies with actionable and trendin...
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