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While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

Machine-to-machine (M2M) devices and connections will experience significant growth during the forecast period. Key areas of application include connected homes, work, cities, cars, and health, with the connected homes segment securing a significant share in the market. The COVID-19 pandemic outbreak, which started in December 2019, took the world ...

The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based servi...

This study is based on the findings of an online survey conducted in Q4 2018. The survey panel was comprised of U.S.-based companies? IT and/or telecom decision makers and influencers. The purpose of the survey was to gain a perspective from IT and telecom stakeholders on the adoption and effectiveness of UCaaS solutions, as well as the provider ...

This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

The global decentralized clinical trial (DCT) market has been witnessing a continued surge after the COVID-19 pandemic. The accelerated DCT adoption in 2020 was driven by restricted mobility of site investigators, clinical research associates, and patients to participate in trials, which resulted in a significant halt in trial activities worldwide....

Business support systems (BSS) solutions play a foundational role in driving the transformation of communication service providers (CSPs) to digital service provider (DSPs In telecom, a DSP delivers an integrated set of communication and media services that have traditionally been delivered by over-the-top or web-based service providers. While a DS...

Dubbed as the next big thing in the automotive industry, adaptive steering solutions failed to live up to the hype generated in the early part of this millennium. Launched in 2003, BMWs adaptive steering solution was touted to be a game changer. Subsequent launches by other OEMs, particularly for rear-wheel steering (RWS) and four-wheel adaptive st...

The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine adm...