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The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

14 Jun 2022  |  Global  |  Megatrends

Global Frictionless Commerce Growth Opportunities

Enhancing Customer Experience through the Convergence of Physical and Digital Retail

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The retail industry is undergoing a transformational shift wherein physical and digital customer experiences are converging. Retailers want to leverage digital tools that will help them derive contextual, behavioral, and location-based information to create unique and engaging customer experiences. Digitalized eCommerce platforms will enable fricti...

Diagnostics-as-a-Service (DaaS) is a new, growing business model seeing widespread acceptance in auto diagnostics. After years of improvement and innovation in R&D, DaaS players have created unique solutions to help all segments of automotive repair workshops on vehicle diagnostics. Though many key players have been around for more than 10 years, t...

This report provides a definitive strategic roadmap for the digital marketing and advertising technology (AdTech/MarTech) sector as it enters a transformative era in 2026. Moving beyond incremental updates, the industry is undergoing a fundamental architectural restructuring—shifting from a landscape of fragmented point solutions to one of unified ...

The pace of technological change continues to accelerate, exposing significant limitations in militaries technological abilities to combat emerging threats. The introduction of new technologies has created new vulnerabilities for military forces, demanding strategies to meet a wide range of threats that are becoming more lethal, diversified, hybri...

12 Jun 2020  |  North America  |  Market Research

US Department of Homeland Security Spending Plan to 2024

An Assessment of the COVID-19 Impact on Agency Budgets

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Key Issues Addressed

The 2021 Department of Homeland Security (DHS) budget request was released in February 2020, and revealed a decrease from the 2020 enacted budget. However, the proposed budget remains in line with the current administration’s commitment to: • reinforce the US southern border, • build up cyber security defenses, • harden the US infrastructu...

09 Jun 2020  |  Global  |  Market Outlook

Global Medium/Heavy-duty Commercial Vehicle Market Outlook, 2020

A Global Recession, Induced by the COVID-19 Pandemic, is Expected to Reduce MD/HD Truck Sales by 28.5% Y-o-Y, with Moderate Recovery in the Latter Half of the Year

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In 2019, global heavy-duty truck sales grew strongly in North America and South America and moderately in Europe and China, while declining in India. Currently, the COVID-19 pandemic is causing a wide-scale global supply chain disruption in all industries. The impact will be strongly felt across the US and European MD-HD markets, with a decline in ...

07 Feb 2022  |  Global  |  Market Research

Global Wireless Network Test Equipment Growth Opportunities

Future Growth Potential Encouraged by Rapid 5G Deployments, Network Virtualization, Private 5G Networks, and Overhaul of Network Architecture

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he global wireless network test equipment market will experience an approximate 10.9% compound annual growth rate (CAGR) from 2021 to 2026. The market includes equipment and solutions that are used to test and validate the integrity of cellular wireless networks (signals) based on various parameters such as network availability, connectivity, and...

In this report, Frost & Sullivan studies the light commercial vehicle (LCV) and medium and heavy-duty (M&HD) truck segments for six regions: North America, Europe, China, India, Latin America, and the Association of Southeast Asian Nations (ASEAN). The study period is 2022–2023, with 2022 as the base year and 2023 as the forecast year. We segmen...