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The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

Climate change is an unavoidable force shaping today’s world, regardless of political debates or resistance to scientific consensus. Its physical impacts, such as damage to infrastructure, disruption of supply chains, rising insurance costs, and increased financial risk, are visible daily. While the effects of global warming will only intensify, mo...

This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

The North American and European multi-vendor services (MVS) market is expected to witness significant changes over the next couple of years, driven by the increasing adoption of technology by both MVS providers and healthcare facilities, the shift from inpatient to outpatient settings for surgical procedures, and the rising use of medical equipment...

Scope of the report The research report includes the following segments: Product scope: Contract food services under facilities management market Geographic scope: Southeast Asia - Singapore, Malaysia, Thailand, Indonesia, Vietnam End-user scope: Industrial, Office, Hospital, Education, Government Revenue forecasts, outsource rates, market segmen...

25 Jun 2021  |  Asia Pacific  |  Market Research

Asia-pacific Mobile Services Growth Opportunities

Robust Network Infrastructure, Digital Service Innovation, Ecosystem and Vertical Industry Collaboration are Communication Service Providers Best Practices Provide Opportunities of Revenue Growth, New Business Models and Maximize Value for End Users

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The impact of COVID-19 has led to a marginal revenue and subscriber growth for the Asia-Pacific (APAC) region. The market will witness revenue losses from the voice and SMS segment, but the demand for mobile data and mobile digital services will offset the losses. In the short-term, Communication Service Providers (CSPs) can reap the benefits of ri...

Healthcare providers and payers are operating under the pressure of rising healthcare costs, demand for better health outcomes, and the need to improve the digital patient experience. Frost & Sullivan s start-up tracker helps ecosystem participants identify solution providers with offerings that address industry challenges. This start-up tracker pr...

The confluence of technologies in the trucking industry is providing a platform for various stakeholders to build service and solution-based revenue models. As commercial trucks increasingly integrate telematics devices, a plethora of services beyond tracking, from prognostics to asset management to driver behavior management, are being enabled. Th...

In the cloud industry and most other technology-related industries, 2024 will be all about artificial intelligence (AI). Businesses are grappling with how they can leverage AI (particularly generative AI) to meet their goals. Public cloud providers are at the forefront of efforts to accelerate customers AI adoption by developing foundational model...