Strategic Overview of United States Automotive Aftermarket Maintenance and Repair Service Channels

Industry Facing Potential Skilled Labor Crisis

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This research service presents an overview of the automotive maintenance and repair industry in the United States. Service channels will evolve from 2015 to 2021 as small repair shops close and are replaced by franchised chains and mass merchants. Overall growth will be driven by an increasing average vehicle age. However, shops capable of repairing and maintaining foreign nameplate vehicles will enjoy higher growth than those specializing in domestic brands as the vehicle population shifts in favor of Asian automobiles. This analysis includes findings from Frost & Sullivan’s annual vehicle owners’ maintenance survey, combined with secondary data and insights from the analyst team. It gives a forecast for s

Table of Contents

Executive SummaryKey FindingsKey Findings (continued)Market OverviewGrowth and Expansion for Mass Merchants and Tire DealersUnited States—Automotive Technician ProfileIndependent/Franchise Garage/Repair Profile—United StatesAutomotive Service Excellence (ASE) Certified TechniciansVehicles in Operation by Model YearMechanics to See a Sharp Rise in Jobs for Japanese and Korean VehiclesMechanics are Getting More of their Parts from Large Retail Chains and Less from their Local Jobber StoresConsumer BehaviorConsumers are Planning to Keep their Vehicles for a While LongerAverage Miles Driven in a YearVehicle Owners are Getting Oil Changes Less FrequentlyAverage Annual Vehicle Repair ExpenditureAnticipated Change in Vehicle Repair ExpenditureYear-over-Year Satisfaction with Recent Vehicle ServiceMinor Vehicle Maintenance TrendsThe Last WordThe Last Word—3 Big PredictionsThe Last Word—DiscussionLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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