Search results for: 'Automation and Software Solutions'

12 Jan 2021  |  North America  |  Market Research

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

Infographics

×

Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

Asia-Pacific Hosted IP Telephony and UCC Services market entered into fast-moving stage for the first time in the following aspects including the varieties of services available in the market increased across all countries. Increasing awareness and demand of cloud services is also driving the migration from CapEx to OpEx model. This research study...

07 Aug 2020  |  Europe  |  Frost Radar

Frost Radar™: European Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines™

Infographics

×

European businesses are rapidly adopting hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) solutions to become more agile and more easily adapt to ever-evolving market conditions. The COVID-19 pandemic further reinforced the need for flexibility in technology consumption in terms of capacity adjustments and del...

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

The Paris Accord of 2015 is a major landmark for global climate action and move toward a zero-carbon society. Understandably, this has led to a vast interest in renewable power across the globe. However, this alone is not enough to decarbonize the global community. Hydrogen is fast becoming a key component in the transition from a petroleum econ...

The municipal waste management services market in Brazil is growing. The federal government has implemented public policies and plans, such as the National Basic Sanitation Plan (PLANSAB), to universalize basic sanitation and increase municipal waste collection levels by 2033. It aims to improve differentiated waste collection rates and eliminate i...

South Korea has one of the highest per capita plastic packaging consumption rates globally, as well as one of the highest rates of collection and recycling. The country is strongly pushing the circular economy of plastic recycling through new policies and initiatives and is building on country-wide programs, such as waste disposal fees based on vol...

The study assesses the two-wheeler (2W) market in Germany, comprising both internal combustion engine (ICE) vehicles and electric 2Ws (e2Ws). The study's objective is to examine factors transforming the 2W space and how Germany, as a market, is transitioning towards electric solutions. It incorporates an in-depth country analysis, looking at macro ...

After a challenging year in 2020, the year 2021 redefined the global energy industry in many ways. The world witnessed rising concern about climate change and demand for sustainable solutions and processes. Following the latest COP summit, more than 100 countries have pledged commitment to net-zero emissions by 2050. In North America, Canada announ...