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This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

04 Sep 2018  |  North America  |  Market Research

Digital Transformation in the Pharmaceuticals Industry—Companies-to-Action, 2018

Value-based Care, Patient Data Digitization, and Collaborative Technology Deployment Offer Investment Opportunities

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Key Issues Addressed

The pharmaceutical industry today is in a state of flux as it tries to maintain a delicate balance between the need for novel blockbuster drugs and the need for improved operational efficiencies in an increasingly competitive market space. As healthcare is becoming increasingly democratized, patients are emerging as key decision makers—digitally en...

In the age of rising digitalization and Industry 4.0 initiatives, the quest to maintain the highest security possible is ongoing. The global ICS cybersecurity market is witnessing steady growth, with companies focused on enhancing the security and resilience of critical industrial assets. Industrial companies seek to secure and optimize their Oper...

21 Aug 2018  |  Global  |  Market Research

Artificial Intelligence for Medical Image Analysis—Companies-to-Action, 2018

Lay of the Land, Growth Opportunities and Future Direction

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Key Issues Addressed

Medical imaging has become the bellwether application for artificial intelligence (AI) technologies in healthcare. From deep learning and machine learning approaches, to cognitive computing, to even natural language processing, several AI approaches are now being incorporated in the field of radiology. Apart from academic research groups, almost al...

In the OSS/BSS market, CSPs have only recently begun to embrace commercial off-the-shelf (COTS) solutions. Traditionally, large CSPs had the luxury of insisting that their processes be implemented their way and invested the time and money to do so. CSPs utilized custom-developed OSS/BSS solutions or vendor solutions that often required extensive ...

Over the last few decades, modernization-driven lifestyle changes have had major implications on people’s health and well-being. Today, chronic health condition such as cardiovascular diseases (CVD) claim more lives than all forms of cancer combined, accounting for 31% of all deaths worldwide. In the United States alone, 800,000 people succumbed to...

The e-hailing market in the ASEAN is showing clear signs of growth and is likely to emerge as a key mode of transport in the region in short to medium term. Urban areas are expected to be the primary segment for e-hailing apps in the ASEAN. The younger population of smartphone users are likely to be the key target market. Several participants have ...