Search results for: 'Sick Care to Well Care'

Healthcare systems in Europe are strained because of an ageing population and an increasing number of chronic disease patients. This causes tremendous cost pressures to shift from acute-care settings to lower-cost settings—including a patient’s home. Remote patient monitoring (RPM) technology can help with this shift. This research service analyses...

Enterprise content management (ECM) has increasingly been adopted in healthcare in response to the urge to move to 'paperless or paper-light' documentation and the encouragement for health providers to use various healthcare information technologies (IT) to increase their efficiency and quality of care. With large amounts of patient information at ...

The Western and Eastern European Custom Procedure Trays and Packs (CPTP) market is growing rapidly. CPTPs offer off-the-shelf convenience for hospitals, reduce costs, and lead to more-efficient operating rooms with faster turnaround times. The enforcement of stricter infection control measures has also greatly aided the adoption of CPTPs, as clinic...

23 Aug 2018  |  Europe  |  Market Research

Western European Clinical Laboratory Services Market, Forecast to 2022

Clinical Labs to Transform into Health Information Companies and Increasingly Participate in Clinical Decision Support

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Key Issues Addressed

Diagnostics has inarguably become an integral part of healthcare system, moving from reactionary science to predictive science; playing a vital role throughout the care continuum. While rising burden of chronic diseases, drug-resistant diseases and the increasing proportion of elderly population are the organic growth drivers, the shift towards cre...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

Clinical documentation using the electronic medical record (EMR) is the base for performing coding. Coding is predominantly done through manual work performed by a combination of coding/data management teams enabled by EMR, with few hospitals investing in specialized computer assisted coding (CAC) solutions. Majority of the hospitals are aware of t...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

04 Sep 2020  |  Europe  |  Market Research

Product Innovation and Customization Driving the Mature Western European Above-the-neck PPE Market, 2020–2024

Multi-functional Products, Especially those Catering to the Manufacturing and Construction End-user Verticals, will Drive Growth Opportunities

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Product innovation, customization and adoption of multi-functional products are driving the mature Western European above-the-neck. With nearly 95% of PPEs being sold through distributors, customer service is a key contributor to the growth of the above-the-neck PPE market in the region. • Amongst countries, Germany, the United Kingdom & Ireland...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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Key Benefits

This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...