Search results for: 'Transforming Industries, Economies, and Workforces'

The plastic packaging industry is trying to increase the quality of secondary materials and introduce post consumer recycled content in new packaging to reduce plastic waste. Extended producer responsibility policies among fast-moving consumer goods companies, rising consumer awareness, and sustainability goals such as the European Union target of ...

Digital transformation in the building materials industry involves integrating digital technologies and data-driven processes across every facet of a company’s operations, including supply chain management, design, production, sourcing, and customer interactions. The goals are to increase productivity, sustainability, and safety, improve efficiency...

BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...

This study explores industrial robotics' potential growth opportunities. The global workforce shortage and customers' growing interest in automation are significant drivers for the adoption of robots, which are being deployed across several industries, including retail, manufacturing, healthcare, food and beverage, and agriculture. A few countries ...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

The global approach to sustainability and circular economies hinges on increased efficiency, fit-for-purpose solutions, and greater transparency with data sharing to enable meaningful actions. Digitalization will figure largely in this transition, enabling data integration for measuring, managing, verifying, and communicating actions as well as for...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

Talent reskilling has emerged as a pivotal response to the evolving demands of industries and the workforce, especially given the sizable impact of geopolitical shocks, disruptive technologies, and automation in the manufacturing and services sectors. This report explores the technological, economic, and societal shifts set to shape the reskillin...

With an average real GDP growth of 6.4% between FY2026 and FY2030, India is on track to become the world’s third-largest economy by the end of this decade. This growth trajectory will be fueled by robust domestic consumption, a rising working-age population, digital transformation across key sectors, strong capital expenditure, and policy-driven ma...