Search results for: 'cooperation analyst'

Due to economic and political uncertainties, African economies such as South Africa and Nigeria are expected to witness slow growth in 2017. On the contrary, improving economic conditions in Kenya and Morocco will support moderate growth. Despite differences in terms of economic growth prospects, high priority is placed on the development of transp...

The automotive industry is increasingly electrified, and multiple tech companies are entering the sector, making it competitive and fragmented. This study provides a strategic overview of several new entrants in the automotive industry, with the intent of identifying and understanding the factors that contribute to their success. New entrants in th...

This report examines the transformation of the Customer Experience (CX) Management and Business Process Outsourcing (BPO) industry as artificial intelligence (AI), automation, and evolving enterprise expectations re-shape traditional service delivery models. Drawing on insights from Frost & Sullivan analysts Sebastian Menutti, Sherrel Roche, and Kr...

Vulnerabilities are errors or weaknesses within a software program, network, application, or endpoint that enable an unauthorized user to access sensitive data, gain control, or deny access to authorized users. At a high level, Frost & Sullivan defines vulnerability management (VM) as a platform that offers vulnerability assessment, prioritization,...

Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

This research report analyzes the global satellite-based maritime surveillance solutions market, focusing on the civil government customers. The study discusses the results of an investigation into the evolution of maritime surveillance capabilities and the contributions of its space segment. The integrated surveillance capabilities covering AIS/SA...

The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...