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The Asia-Pacific contact center applications market grew by 6.9% in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 4.4% from $881.9 million in 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam...

Thailand’s facility management (FM) market is experiencing consistent growth, largely due to the increasing trend of outsourcing FM services, which is further propelled by the expansion of commercial and industrial assets across the country. The adoption of smart, technology-enabled solutions is becoming more widespread, leading to greater operatio...

The Edutech market is predicted to grow at a CAGR of 3.0% during 2016–2022 from A$1.45 billion to A$1.73 billion. This growth will be driven by changes in the demand of the student body which is requiring a more digitised and seamless learning and campus experience, greater competition amongst universities, as well as increased participation in ter...

Thailand's facility management (FM) market is transitioning from labor-intensive, task-based service delivery to integrated, technology-enabled, and outcome-driven operating models. Customer expectations for operational efficiency, sustainability, resilience, digital visibility, and business outcomes are accelerating demand for integrated FM, predi...

This study examines the prevailing trends in the intelligent mobility market in Australia for 2016–2025. It offers a detailed overview of the key segments in the market. The study focuses on various developments in these segments including their current and future revenue analysis. The study contains an executive summary section, as well as one for...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact centers evolve beyond traditional voice interactions to include digital self-service, AI-driven resolutions, and proactive...

The Southeast Asia (SE Asia) Membrane Technologies market, comprising Microfiltration (MF), Ultrafiltration (UF), Nanofiltration (NF), and Reverse Osmosis (RO), is growing steadily thanks to the region-wide focus on cleaner water and wastewater. The market is forecasted to grow at a double digit Compound Annual Growth Rate (CAGR) of 10.9% from 2016...

03 Jul 2019  |  Asia Pacific  |  Market Research

Assessment of Automotive Retailing in China, 2018

Engagement of Individual Offline Touchpoints and Omni-channel Interdependence to Transform China’s Automotive Retail Market

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Key Issues Addressed

The automotive retail market in China is likely to undergo a market transformation from experiential service to experience engagement; as well as from a complete sales solution to an intensive sales solution from 2018 to 2025. The automotive retail market is experiencing its maturity and a marketing approach of “everyone is a potential consumer”. I...

Alibaba is leading a new wave in the automotive market in China. It is enhancing its supply chain to a higher and concentrated vertical level, by interconnecting leading automotive original equipment manufacturers (OEMs), small and medium enterprises (SMEs), distributors, retailers, and consumers from offline presence to online involvement. More t...