Search results for: 'plan study'

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

The study provides analysis of ERP Market in India for CY 2010, the market size has been estimated based on licenses revenue of ERP software vendors and forecasted till 2017. ERP adoption across major verticals have been analyzed and revenue contributions from these verticals have been forecasted until 2017. The study include factors driving the up...

This research study examines companies that are using the advantages of the internet era to develop new ways of providing banking and financial services. Specifically, it is about the peer-to-peer (P2P) lending industry in 6 of the key member states of the Association of South East Asian Nations (ASEAN). P2P is a form of loan provision platform cen...

The study provides an indepth analysis of the global contactless smart card market. It includes forecasts of until 2007 globally and regionally. Geographic regional analyses of contactless smart cards are also included. Market share analysis included in this study highlights the performances of various smart card manufacturers globally in this mark...

In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...

In the Asia-Pacific transmission and distribution sector, the initial stages of grid restructuring will take place in countries such as Vietnam and Japan in 2015. In the smart-grid space, Japan and South Korea will continue smart-meter roll-outs. In Australia, grid privatization in Queensland and New South Wales was initiated in 2014 and is expecte...

This study reports the findings of a major Frost & Sullivan survey conducted during 2019. The survey was conducted in the U.S. and Europe (England, Germany, France) and had the following objectives: o Measure the current use of--and future decision-making behavior toward--mobile worker applications and devices o Uncover preferences and plans reg...

As part of Frost & Sullivan’s seven-nation Voice of the Enterprise Security Customer research survey, this cut of the data presents a detailed overview of the key trends, drivers, and preferences that shape European organizations’ cybersecurity strategies. Structured around eight main cybersecurity solution areas, the report provides specific insig...

Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...