Search results for: 'postur analyst'

This report examines the transformation of the Customer Experience (CX) Management and Business Process Outsourcing (BPO) industry as artificial intelligence (AI), automation, and evolving enterprise expectations re-shape traditional service delivery models. Drawing on insights from Frost & Sullivan analysts Sebastian Menutti, Sherrel Roche, and Kr...

Vulnerabilities are errors or weaknesses within a software program, network, application, or endpoint that enable an unauthorized user to access sensitive data, gain control, or deny access to authorized users. At a high level, Frost & Sullivan defines vulnerability management (VM) as a platform that offers vulnerability assessment, prioritization,...

Cloud adoption globally continues to expand the enterprise attack surface, making cloud risk more dynamic, distributed, and operationally complex than earlier posture-centric models assumed. Modern cloud-native security needs more than a traditional shift-left approach that requires early security integration throughout the application development ...

Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

This edition of the Cyber Security Technology Opportunity Engine (TOE) highlights key developments in cybersecurity technologies focusing on automated identity verification and AI-driven security solutions. Featured innovations include biometric authentication systems for digital onboarding, AI-powered detection posture management, cloud-native app...

The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...