Search results for: 'self service chang adoption'

16 Jun 2025  |  Asia Pacific  |  Market Research

Payments and Banking-as-a-Service Market, Asia-Pacific, 2025–2030

Embedded Finance is Driving Transformational Growth Due to Seamless Integration in Payments and Banking Services

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The Asia-Pacific (APAC) is experiencing a surge in digitalization, which has been further accelerated by increased financial inclusion. This transformation is largely driven by regulatory support and the burgeoning fintech ecosystem in the region. This shift has led to a notable rise in the adoption of digital payment solutions and the emergence of...

In this third iteration of the annual Frost & Sullivan IoT user survey, we start to gain a longitudinal understanding of the industry s continuity and change. A total of 688 respondents participated in the survey conducted in Q3 2023, with IT and business decision-makers responsible for IoT decisions representing a range of industries, organization...

The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...

Increasing focus by end-users on reliability and safety is expected to mobilise the industrial compressor services market. Repairs and maintenance activities have assumed greater significance post the 2008-09 economic recession, which diminished the capital expenditure for new projects. The impact of European Union sanctions (on account of the geo-...

Enterprise use of AI has moved past experimentation. Many organizations now run AI inside core workflows that affect customers, operations, and compliance. This shift has changed what enterprises expect from AI implementation and managed service providers. Success no longer hinges on launching a model or completing a deployment. It depends on wheth...

This report focuses on leading service providers that offer comprehensive multiprotocol label switching (MPLS)/Internet Protocol (IP) virtual private network (VPN) services in the United States. Service providers have been analyzed primarily on their MPLS/IP VPN portfolios, including their presence in retail and wholesale segments. This study analy...

Communications platform as a service (CPaaS) has become foundational infrastructure for digital business, embedding programmable voice, messaging, and video into the applications where customers and employees engage. Enterprises are rearchitecting their communication workflows around programmable interfaces that unify data, intelligence, and automa...

This bulletin is an overview of what Self-service BIA is, what is driving its growth, the key trends, and upcoming solutions in this emerging market.

This report provides a detailed analysis of how the growth of e-mail management and web-enabled contact centers is driving demand for web self service knowledge base solutions.