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03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Europe is entering a period of moderate but increasingly strategic growth as governments, businesses, and investors navigate geopolitical uncertainty, evolving trade dynamics, energy transition priorities, and rapid technological advancement. While structural challenges, including demographic pressures, productivity gaps, and trade fragmentation pe...

The European UCaaS market is at an inflection point. Organizations are rethinking work styles, accelerating digital transformation, and redefining the role of communications in the modern enterprise. Hybrid work, mobility, and rising user expectations are reshaping demand. Employees now expect frictionless communication across devices, networks, an...

This study provides insight into the challenges of current battery technology and their effects on electric vehicle adoption as original equipment manufacturers work to meet governmental emission mandates. Frost & Sullivan examines Tanktwo's game-changing battery technology that has the potential to alter the charging ecosystem altogether. The repo...

The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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Key Benefits

This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...

This research service discusses the usage of plastics in the European medical devices market. The study is segmented into the main plastic types such as polyethylene, polypropylene, PVC and engineering & high performance plastics. A detailed analysis of their key end use segments and market forecasts for the same is presented. Also discussed is the...

This Market Engineering study provides a detailed view of the European market for videoconferencing endpoints market, describes the key market trends, dynamics and influential market participants, as well as gives an overview of the principle market metrics together with a revenue forecast until 2016. The research service looks at the market region...

This Market Engineering study provides a detailed view of the European market for videoconferencing endpoints market, describes the key market trends, dynamics and influential market participants, as well as gives an overview of the principle market metrics together with a forecast of main revenue streams to 2015. The research service looks at the ...