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This study analyzes market size by segment, business model and vertical market splits. The total contact center market is segmented into four segments: captive contact center, in-house contact center, outsourced offshore contact center and outsourced domestic contact center. The total number of contact centers, number of seats and number of agents ...

Quality in production and critical decisions that aid manufacturing are the key factors that necessitate the use of Manufacturing Execution Systems (MES). The research service provides an in-depth analysis of the Southeast Asian (SEA) MES market. The study identifies the industry challenges, drivers, and restraints, and determines the existing dema...

This study deals with the major types of welding and the revenue generated by equipment manufacturers in Thailand. It provides information on key market participants, their market share, and latest projects, besides description of the drivers and restraints impacting the market in short, medium, and long terms. It also discusses important end-users...

The 20th annual World Diabetes Congress of the International Diabetic Federation mentions that India leads the world in the looming epidemic of diabetes. The concept of Self-Monitoring of Blood Glucose (SMBG) was introduced in India only a few years back, and the industry has already grown to about $49.7 million with a growth rate of over 20 per...

The ‘ASEAN Renewable Energy Market, Forecast to 2023’ focuses on the past, current, and future growth potential of Renewable Energy (RE) in the ASEAN region. The focus of this study is on three major technologies: solar PV, wind power, and bioenergy (biomass and biogas). The markets in Malaysia, Thailand, the Philippines, Indonesia, Vietnam, and Si...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's ‘Voice o...

China’s rapidly evolving connected car market consistently adapts to shifting consumer preferences, driven by the adoption of emerging use cases that shape the "new normal" across diverse customer segments. Frost & Sullivan’s Voice of Customer: In-Car Services and Features, Passenger Vehicles, China, 2024 survey reveals how car owners and buyers in...

The connected era and cloud-based environment have created a need to redesign network operations. In addition, businesses find it operationally draining to utilize resources on ensuring a connected ecosystem rather than focusing on critical business issues. Software-defined Wide Area Network (SD-WAN) helps enterprises build an agile and automated e...