Search results for: 'Analyst Perspective on Agentic AI'

Qualified respondents to this Frost & Sullivan survey were invited to participate in a telephone interview examining their laboratory s product purchasing process in 2023 and expectations for 2024. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. The survey provides companies with actionable and trendin...

Qualified respondents to this Frost & Sullivan survey were invited to participate in a telephone interview examining their laboratory’s product purchasing process in 2024 and expectations for 2025. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. The survey provides companies with actionable and trendin...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...

This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows: • IT/telecom decision-maker in organizations with 10+ emplo...

The trend opportunity profile series covers specific opportunities emerging from future trend evolutions designed to help clients discover and prioritize the most consequential medium-to-long-term trends that are actively transforming their businesses’ growth environment. These trend opportunity profiles cover 12 key industries: Aerospace and defen...

The trend opportunity profile series covers specific opportunities emerging from future trend evolutions designed to help clients discover and prioritize the most consequential medium-to-long-term trends that are actively transforming their businesses’ growth environment. These trend opportunity profiles cover 11 key industries: including aerospace...

Today, the vast majority of plastic is still made from fossil fuel and is designed to be durable. However, the twin challenges of reducing fossil fuel consumption and decreasing plastic waste brought in some significant changes to the plastic industry in 2022. Options to counter these challenges include the use of plastic that is biobased or biodeg...

While the scope of Frost & Sullivan’s 5G coverage deals with all aspects of the mobile value chain, from delivery infrastructure to innovative services and use cases, this report focuses on the use cases that are driving this new generation of wireless communications technology. The initial coverage of 5G rollouts globally focuses on the consumer ...