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The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

Cloud computing has become a pivotal element in the modern business paradigm, offering diverse cloud models and services that streamline IT infrastructure and drive digital transformation. The transition to cloud computing introduces a huge number of new cyber risks and attack vectors, leaving organizations susceptible to a variety of cybersecurity...

Cellular IoT connectivity is a booming market. It is witnessing rapid growth as 2G and 3G connections are being replaced with 4G-LTE, 5G, and low-power connections. Typically, 4G-LTE and 5G connections are the major revenue generators for cellular network operators. In 2020, global connectivity revenue stood at $47.02 billion. Asia-Pacific accounte...

24 Dec 2021  |  North America  |  Market Research

The Global NAC Industry Growth Reflects Requirements of the New Corporate Networks

Vendors are Enhancing Network Visibility and Discovery of Devices to Improve NAC Outcomes

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As part of Frost & Sullivan’s ongoing research on Cybersecurity, we recently concluded research on the Global Network Access Control (NAC) market. NAC products and services allow enterprises to see and control the myriad endpoints that are trying to connect or are already connected to corporate networks. Pre-defined policies, and regular patching u...

In the Indian commercial electric 3-wheeler (e3W) space, original equipment manufacturers (OEMs) are focusing on exports to sustain business and continuously exploring new markets to penetrate and mitigate losses in the domestic market. Electric L5 3Ws are currently in high demand in nations such as the United Kingdom, Greece, France, Sub-Saharan A...

The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

Aircraft movements in 2019 totaled over 100 million globally. However, this figure dropped by more than 40% in 2020 due to the impact of the COVID-19 pandemic. The crisis severely impacted the fiscal health of the overall aviation sector, with nearly all stakeholders such as airlines, airports, air traffic, and ground handlers facing significant mo...

03 Jun 2020  |  Global  |  Market Outlook

Global Connected Truck Telematics Outlook, 2020

Delicate Global Economic Situation Due to the COVID-19 Pandemic Presents Precarious Market Conditions; Revival Likely in the Later Half of the Year

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The global COVID-19 pandemic and the subsequent recession like global economic slowdown has left governments and markets stumbling in a directionless chaos and uncertainty. In the midst of a lurking global recession catalysed by the uncontrolled spread of the COVID-19 virus, companies and leaders invariably fall short of prompt decision-making, sub...

12 Jun 2020  |  Global  |  Market Outlook

Global Light Commercial Vehicle Market Outlook, 2020

LCV Sales to Decline by 19.0% in 2020 Impacted by Global Recession Caused by the COVID-19 Outbreak at the Start of the Year

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Global sales of light commercial vehicle (LCV) are expected to reach 9.49 million units in 2020, with pickups contributing to 4.62 million units. The share of North America (NA) in the overall LCV market stood at 35%, while China held a 25% share, in 2019. Impending disruptions due to Coronavirus 2019 (COVID-19) are expected to impact sales across ...