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The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improvi...

The MedTech industry until 2040 encompasses groundbreaking integrations of artificial intelligence (AI), biotechnology, regenerative therapies, nanomedicine, and sustainable digital ecosystems to redefine preventive, personalized, and precision healthcare. These advancements enable real-time genomic editing, implantable biosensors for continuous mo...

Attention deficit hyperactivity disorder (ADHD) is one of the most common mental health disorders in childhood and adolescents, and affects an estimated 4.1 percent of adults, ages 18 to 44, in a given year. The adult ADHD market, however, is significantly less penetrated than the pediatric market and has strong potential for growth in the near-ter...

The digital health industry has maintained a consistent growth trajectory. Investing in technologies that help organizations achieve the quintuple aim of healthcare is a constant priority. However, high inflation and tight monetary policy will impact the investment landscape as it shifts from top-line growth to profitability. The use of AI tech...

The WWWT market in Cambodia, Laos, Myanmar, and Vietnam is likely to offer medium- to long-term business opportunities for participants as the economic activities in these developing regions is on the rise. Market expansion is driven by the need to address WWWT issues and connectivity to wastewater treatment plants. Additionally, as a result of boo...

The internet of things (IoT) ecosystem comprises hardware, software/application/platform, professional services, managed services, and connectivity market participants. The hardware component encompasses physical devices the tangible and deployable elements of IoT solutions including chipsets, connectivity modules, SIM cards, and the devices themse...

Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

Business communications have evolved over the years to include a plethora of new communications and collaborations tools, such as video meetings, team spaces, business short messaging services (SMS) and more. Many businesses have also moved their call control (private branch exchange (PBX)) and collaboration tools to the cloud and adopting advanced...

As businesses tap new technologies to gain a competitive edge, they are increasingly adding next-generation services like advanced analytics, artificial intelligence (AI), machine learning (ML), Internet of Things (IoT), and blockchain to their applications. According to a 2019 Frost & Sullivan survey of IT decision-makers, adoption of these techno...