Search results for: 'cooling solution for dect centers'

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Hong Kong’s contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the South Korean contac...

03 Dec 2020  |  Asia Pacific  |  Market Research

Rising Competitive Intensity in Indonesia’s Data Center Colocation Services Market

Increase in Adoption of Data-intensive Technologies to Boost the Growth Pipeline for Colocation Services

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To increase their presence, hyperscale cloud service providers, such as Alibaba, Microsoft, and Amazon Web Services, along with the local cloud vendors, are expanding their infrastructure, operations, and availability across Indonesia. With the extensive penetration of Internet connectivity, as well as a keen focus on cybersecurity and data privacy...

The Asia Pacific contact center applications market generated a revenue growth of 5.4Percentage, with market revenue of $670.8 million in 2018. The market is expected to grow at a CAGR of 3.2Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhan...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying size that offer solutions to companies and organization across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, educ...

11 Oct 2018  |  Global  |  Market Research

Growth Opportunities in Global Smart Water Leakage Management Solutions Market, Forecast to 2025

Global Non-revenue Water (NRW) Losses of about $40 Billion is Driving Growth Opportunities for Smart Water Leakage Management Solutions

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Key Issues Addressed

Water is one of the most valuable resources across the globe. Rapid urbanisation across all regions has led to the rise in water demand. Water stress, coupled with climate change, has significantly impacted the availability of water to meet the rising urban demand. Non-revenue water (NRW) is water that is lost before it reaches the end users. Physi...

05 Jul 2021  |  Asia Pacific  |  Market Research

Japan Data Center Colocation Services Growth Opportunities

Increasing Enterprise Cloud Adoption and Accelerating Digital Transformation Initiatives Boost Colocation Services Growth Pipeline

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Key Issues Addressed

Japan is an important data center colocation services market in Asia-Pacific. Increase in enterprise digital transformation initiatives, well-developed network and connectivity infrastructure, and rise in cloud technology adoption are expected to drive the markets continual growth. Surge in colocation services demand prompts services providers to i...

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support / help-desk, sales, collections, and other BPO services. This study provides market size, revenue forecasts and breakdown of the market b...