Search results for: 'point to post learning platform'

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

10 Sep 2019  |  Europe  |  Market Research

European Managed Security Services Market, Forecast to 2023

Threat Intelligence Drives Growth in a Post-GDPR Europe

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Key Issues Addressed

The information security profession across Europe has an unemployment rate of zero percent while the need for better cybersecurity across all industries has never been greater. Organised crime and state actors are targeting enterprises across Europe at a time when digital transformation initiatives are on the rise. Cybersecurity in the enterprise i...

The unified communications as a service (UCaaS) market in the Asia-Pacific (APAC) region is entering a pivotal phase as enterprises accelerate migration from legacy telephony to cloud calling. The region’s regulatory diversity, uneven digital maturity, and deeply entrenched telco ecosystems require UCaaS platform vendors to adopt multitrack strateg...

09 Dec 2019  |  North America  |  Market Research

Mexican Connected Truck Market, Forecast to 2025

Telematics Solutions are Vital to Transportation Companies and Private Fleets in Terms of Addressing Pain-points Across Different Types of Industries

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Key Issues Addressed

The Mexican connected truck market is highly fragmented and comprises more than 50 telematics companies and leading OEMs. The transportation start-up ecosystem is small but is beginning to grow. Since 2016, the country has faced declining commercial vehicle (CV) sales; however, a marginal recovery has been recorded this year (2019). This growth tre...

This research identifies some the key developments across CAR-T cell therapies and provides insights across technological, IP, and investment landscapes. The study also provides an analysis of the competitive landscape while highlighting the key growth opportunities within the CAR-T cell therapy platform.

In the cloud market, as well as in most other technology markets, 2024 will be all about artificial intelligence (AI). Businesses across industries are scrambling to determine how they can leverage AI and, particularly, generative AI to meet their business goals. Public cloud providers are at the forefront of the effort to accelerate AI adoption am...

The global Unified Communications-as-a-Service (UCaaS) market is undergoing a significant transformation, fueled by digitalization, hybrid work adoption, and rapid advancements in artificial intelligence (AI). Organizations worldwide are prioritizing modern communications as a strategic pillar of digital transformation, driving steady growth in UCa...

As one of the core technology solutions within the security industry, the rush of changes that the surveillance market has undergone due to digitalization, new integration capabilities, and the addition of analytics offerings has allowed the market to continue its impressive growth even through the pandemic era. With the surveillance market shaking...

The global extended reality (XR) market is entering a new growth cycle, shifting from device-led adoption toward software-, platform-, and monetization-driven expansion. While headset shipments remain cyclical and closely tied to hardware refresh cycles, value creation is increasingly driven by scalable XR software platforms, recurring subscription...