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29 Jun 2022  |  North America  |  Customer Research
Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022
Employee Experience (EX) Becomes a Top Business Priority
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
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07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
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14 Nov 2025  |  Global  |  Frost Radar
Frost Radar™: SD-WAN Infrastructure, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
As digital ecosystems become more decentralized, network transformation has evolved from a technical upgrade to a strategic imperative. Enterprises are investing in cloud, AI/machine learning, the internet of things, and augmented and virtual reality to enhance productivity and user experience. To unlock the full potential of these innovations, org...
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16 Jun 2021  |  Asia Pacific  |  Market Research
Australia Firefighting Solutions Growth Opportunities
Unprecedented Scale of Australia Bushfires Necessitates Disruptive Technologies and Alignment of Regulatory Policies to Improve Outcomes
Australia encountered the most devastating bushfire in its history from July 2019 to March 2020, known as the Black Summer. By the week ending December 24, 2019, the country recorded its hottest week and the hottest December. The bushfire destroyed 21% of Australian forest (except in Tasmania) and resulted in an estimated loss of A$4.5 billion in ...
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18 Jul 2022  |  Global  |  Market Research
Global Multi-Access Edge Computing Growth Opportunities
Increasing Deployment of Public MEC and 5G Networks Across Industries Drives Future Growth Potential
Edge computing is computing that pushes intelligence, data processing, analytics, and communication capabilities to where the data originates: at network gateways or endpoints. The aim is to reduce latency and ensure highly efficient networks, operations, service delivery, and an improved user experience. By bringing computing closer to the data ...
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14 Jul 2017  |  North America  |  Market Research
Gamification in the Automotive Industry, Forecast to 2025
The Global Gamification Market will Reach $14.5 Billion in 2025
Gamification technologies help businesses to drive sales, improve return on investment (ROI), support employee interaction, and provide high customer satisfaction, and they are preferred across major industry verticals such as healthcare and automotive. The increasing penetration of smartphones, customized services, tech-savvy customers, the growin...
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23 Jan 2018  |  North America  |  Market Research
Global Embedded Computing Ecosystem Market, Forecast to 2023
IoT is the Main Engine for Growth and Innovation in a Market Going through an Intense Consolidation Phase
IoT, powered by embedded sensors and ubiquitous cloud/mobile computing, is creating new business models and driving billions in spending across all key verticals – manufacturing, automotive, retail, and security – on a global scale. The revenue for the global embedded computing systems market is expected to increase from $55.51 billion in 2017 to $...
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02 Jul 2026  |  Global  |  Megatrends
Trend Opportunity Profiles—Future of Construction
Exploring Trends Backed by Advanced Technologies and Sustainable Success
Construction is undergoing a pivotal shift, as climate instability, exponential urban growth, labor scarcity, heightened stakeholder demands, and the need to reduce carbon emissions reveal the shortcomings of conventional project delivery methods. The industry is shifting from traditional building projects to intelligent, interconnected, and resili...
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18 Dec 2019  |  Asia Pacific  |  Frost Radar
Frost Radar for the Warehouse Services Provider Market in Singapore
A Measurement System to Spark Companies 2 Action (C2A)—Innovation That Fuels New Deal Flow and Growth Pipelines
Warehousing accounts for 18% of the $12 trillion globally spent on logistics. Warehousing refers to the temporary storage of goods before they are distributed to the end user in the supply chain. The industry has evolved over the years from providing only storing goods to offering other value-added services such as picking and packing, sub-assembly...
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30 Apr 2020  |  Global  |  Frost Radar
Frost Radar™: Global CRM Software Market, 2020
Benchmarking Future Growth Potential
Organizations today want a single view of customers from all touch points, which can be achieved through customer relationship management (CRM) solutions. The goal for companies, educational institutions, and the public sector is to capture and leverage the wealth of available data to have profitable, productive, value-rich, experience-enhancing, a...
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