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The global facility management (FM) market suffered a significant shock due to the COVID-19 pandemic. However, the market is bouncing back, with future growth focused on technology and sustainability. The industry is undergoing a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive dis...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Much like conventional firewalls, next-generation firewalls (NGFWs) filter network traffic based on predetermined security rules but have evolved to include granular application-layer visibility and control capabilities, enabling organizations to examine data traffic more deeply. With the traditional security perimeter of organizations slowly disap...

14 Jul 2023  |  North America  |  Market Research

Growth Opportunities in the Global Tabletop Audio Conferencing Endpoints Market—Forecast to 2027

Future Growth Potential Beyond COVID-19

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This study captures the market dynamics in the tabletop audio conferencing endpoints market, including the changing trends in the tabletop audio, the impact of the COVID-19 pandemic on the adoption of different types of endpoints, and the forecast of endpoint revenue and unit shipments until 2027. The report also discusses the trends, forecasts, an...

In the age of digitalization, manufacturers in their quest to maintain the highest quality possible seek the most advanced, flexible, and valuable metrology technique available to reinforce their brand image and product quality. The global dimensional metrology market is witnessing steady growth, with end users focused on enhancing productivity and...

The automotive industry is rapidly changing in terms of technology and the way it tackles environmental issues. Electric vehicles (EVs) have been introduced as a clean energy alternative to gas-powered vehicles: they feature low or zero emissions and have become an integral part of an automakers business strategies. Automakers are creating separate...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

Driven by digital advancements, the healthcare industry is transforming rapidly. Current trends and challenges create constant change, and industry stakeholders must adapt to remain attractive, competitive, and unique as robust organizations. Each year, competitors must gain a fresh, comprehensive view of industry context, drivers, restraints, and ...

The Advanced Malware Detection (AMD) market in ANZ grew 18.4% YoY in 2018. Cloud deployments saw greater acceptance among customers not only because of their cost effectiveness but also because end users are becoming more aware of the capabilities and advantages that cloud-based AMD have over traditional on-premise deployments. As-a-service-typ...