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The smart urban infrastructure market is poised to see rapid growth rates that would have a significant impact on several technology areas and markets. The North American region serves as a bellwether of many aspects of smart cities. This research service explores the future of smart urban infrastructure in North America, with a focus on the contri...

Middle East and African (MEA) countries are the most water-stressed. GCC and most MENA countries are significantly increasing their seawater desalination capacity to meet growing water demand and mitigate water stress. Sub-Saharan African countries face water stress due to rapid urbanization and inadequate water infrastructure. As part of SDG 2030 ...

The U.S. Anesthesia Disposables Market report focuses on the largely stable market for single use products used to deliver anesthetics to a patient before or during surgery. The three product segments covered include anesthesia masks, circuits and endotracheal tubes, all of which are disposable products. The stability of the market has resulted i...

This research service explores the various technology breakthroughs transforming dentistry and the growth opportunities of the digital dental solutions. The report also provides strategic recommendations to capitalize on the growing market. Digital dentistry, the use of digital or computer-controlled dental technologies or devices for dental proced...

This study analyses the current state and future prospects of the nitrogen nutrients market for fermentation-derived specialty biochemicals. This study explores the market for ingredients used in the production of fermentation-derived specialty biochemicals such as meat- and plant-based peptones, corn steep liquor, urea and ammonia salts, yeast ext...

Small molecules, which are the leading drug class across indications, face several issues that threaten their drug delivery efficacy. They suffer from off-target effects, poor bioavailability, low solubility, systemic toxicity, and poor permeability. While the small molecule drug development pipeline remains a leading therapeutic class, it is essen...

The demand for satellite data and services is growing and fueling the global space industry's demand for satellites. The space industry is adapting its business model by using information and communications technology solutions to fulfil these demands and achieve profits faster. As such, the space sector is becoming a service-based industry with th...

Ships and boats, as well as their related components and products, both in operation or manufacture, require specific and durable coatings for various applications on different above- and below-waterline components. Such products are collectively referred to as marine coatings in this study.The marine coatings industry is analyzed for end users suc...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...