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Laboratory information management systems (LIMS) have been used in life sciences since laboratories began digitizing sample tracking and data management in the 1970s. Modern LIMS solutions enhance efficiency by automating workflows, improving data accuracy, and enabling seamless integration and offer strong compliance, secure centralized data manag...

Although much of the focus on grid investment relates to hardware, there is a growing awareness of how important it is to increase the overall intelligence of the grid. Frost & Sullivan s Digital Grid Attractiveness Index analyzes and ranks countries based on how attractive they are for digital grid developments in terms of implementing improvement...

Mobile operators are moving rapidly toward 5G network deployments it represents a fundamental shift in communication network architectures that will accelerate revenue generation through innovative services facilitated via 5G-enabled smartphones, tablets, laptops, and Internet of Things devices. It delivers a potent combination of network capabilit...

Mobile operators are moving rapidly toward 5G network deployments, representing a fundamental shift in communication network architectures that will accelerate revenue generation through innovative services facilitated by 5G-enabled smartphones, tablets, laptops, and Internet of Things (IoT) devices. It delivers a potent combination of network capa...

Vehicle leasing is seen as a solution to the growing problems faced by companies for their mobility needs, including vehicle funding, fleet maintenance and, more importantly, residual risk handling. Businesses in the present market conditions are focused on their core products/services and would like to outsource all other support activities. Mobil...

The digital health industry has maintained a consistent growth trajectory. Investing in technologies that help organizations achieve the quintuple aim of healthcare is a constant priority. However, high inflation and tight monetary policy will impact the investment landscape as it shifts from top-line growth to profitability. The use of AI tech...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

Infographics

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

By 2027, 82.2% of major mobile operators in APAC will remain telcos with 25% of them likely to exit or become mobile virtual network operations (MVNOs). Only 17.8% of major mobile operators in APAC will become techcos. The telecoms industry continues to face challenges driving growth from all angles: subscriber, revenue, or investment. Expectations...

Since 2010, Frost & Sullivan has conducted an annual survey involving cloud decision-makers in both information technology and business areas. The purpose of this survey is to understand perspectives, choices, and acquisition strategies of organizations worldwide concerning cloud technologies.In this report, Frost & Sullivan examines and analyzes r...