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This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.

Organizations face enormous pressure and challenges to proactively respond to new and various threats from exponentially growing data. The increasing use of generative AI and machine learning as a part of the digitalization trend across the industry has resulted in an overwhelming volume of data for personnel to manage underneath security measures....

16 Jul 2019  |  Global  |  Market Research

Global Marketing Automation Solutions (MAS) Market, Forecast to 2025

MAS Will be a Key Technology for Businesses to Bring Customers an Omni-channel Marketing and Sales Experience

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Key Issues Addressed

This study focuses on the global marketing automation solutions market. The study considers 2018 as the base year, with market growth, regional splits, and specific customer segment revenue growth forecasted till 2025. A marketing automation solution comprises platforms that automate marketing and sales activities to drive revenue growth and empowe...

The North American facility management (FM) market is maturing as outsourcing continues to rise, supported by new opportunities in end-user segments and an increasing focus on technology, sustainability, and energy management. However, high competitiveness, pricing pressures, and eroding margins remain as challenges for market participants. This Fr...

The ANZ WAF market recorded a 16.6% growth rate on a YoY basis in 2015, as demand for both on-premise and cloud-based solutions continued to rise among enterprises in the region. The enterprises were keen to invest in WAF technology to better protect their Web assets, many of which are increasingly facing external business partners and customers, a...

For more than a decade, cloud has been a critical force powering digital transformation efforts for enterprises around the world. Hyperscalers, such as AWS and Microsoft, that provide infrastructure- and platform-as-a-service offerings to clients across various industries have been dominating the market. In the past three years, a new chapter in cl...

The Japanese DDoS solutions market witness a healthy growth rate of 16.6% on a YoY basis in 2015, generating a total revenue of $27.8 million. DDoS attacks have increased rapidly in terms of number and frequency on Japanese enterprises and organizations in recent years. One of the typical attacks was the case of the Japanese MHLW (Ministry of Healt...

23 Dec 2022  |  North America  |  Market Research

Growth Opportunities in the Vendor Neutral Archiving Solutions Industry

Large Imaging Data Silos and a Rising Number of Medical Imaging Procedures Drive the Demand for VNA

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This research provides an overview of the global vendor neutral archive (VNA) solutions industry, covering North America (NA), Europe, and Asia-Pacific (APAC). VNA solutions are defined as software, platform, and professional services that healthcare facilities extensively utilize to establish a repository of images and data from different picture ...