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Tamil Nadu is the second-largest contributor to India’s GDP and is a leading economic powerhouse. Favourable industrial policies, suitable infrastructure for industrial growth, a large talent pool, and a high rate of urbanisation have contributed to industrial growth and output over the last 20 years. The state is a leading destination for the au...

With rapid advances in AI and cloud technology, the global facilities management (FM) market has transformed significantly in recent years. In order to cope with this transformation, the market is witnessing various mergers and acquisitions. The single services or services in bundles traditionally offered by FM companies have now been replaced by t...

This Frost Radar reveals the positioning of key companies in the Latin American customer experience management industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctio...

This study provides an in-depth analysis of the APAC UCaaS market, including a forecast of installed users and average prices until 2030. The study discusses the state of UCaaS adoption and the growth potential across the five countries/sub-regions, including ASEAN, ANZ, China, India, Japan, and South Korea. Furthermore, this study provides market ...

Global transit and coach bus sales are forecast to reach 266,700 units in 2025, with substantial growth attributed to the fast-growing markets in China and India. Increased demand for transit buses is fueled by fleet modernization and government subsidies for alternative powertrains, while the robust tourism growth drives the coach bus segment.The ...

04 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...

Secure software-defined wide area network (SD-WAN) is a solution provided by leading vendors and service providers aimed at the future of cybersecurity. While SD-WAN itself is not a new offering, secure SD-WAN has become an increasingly popular approach to cybersecurity. • SD-WAN solutions have three key characteristics: they support multiple ...

Frost & Sullivan launched the first ever virtual customer contact event. The new platform proved successful for an interactive Executive MindXchange, despite the obstacles COVID-19 created for such events. We had a full house, where the majority of people stayed engaged on the event platform throughout the program. Moving from session to session wa...

Traditionally, the intelligence, surveillance, and reconnaissance (ISR) market was confined to the defence industry; today, due to the easy availability of technology and the growing number of requirements, the need for ISR assets has expanded across various civil industries. Moreover, due to rising training and maintenance costs and emerging capab...