Search results for: 'Computing Center'

The ongoing jostle for preeminence in customer care BPO in the region of North America (NA) is entering an important new phase. Like the original “Great Game” – a foreign policy term associated with the geopolitical machinations of the Great Powers and regional powers vying for geopolitical standing and influence in Central Asia. Dominant market l...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

COVID-19 has crippled the global supply chain and forced most countries to take preventative measures by closing down their economies. While the pandemic has shown no signs of slowing down globally, cities, states, and countries are slowly emerging from lock downs and are stumbling into the new reality. Global economies are currently in a recession...

Clinical documentation using the electronic medical record (EMR) is the base for performing coding. Coding is predominantly done through manual work performed by a combination of coding/data management teams enabled by EMR, with few hospitals investing in specialized computer assisted coding (CAC) solutions. Majority of the hospitals are aware of t...

The data center industry can achieve decarbonization of Scope 1 and 2 emissions through two big approaches: renewable energy procurement and efficiency measures. On the renewables side, power purchase agreements (PPAs) within a local electricity market are currently the most effective way for the data center industry to fund and procure renewab...

Network firewalls are one of the oldest solution categories in the cybersecurity market. Much like firewalls that isolate parts of a building to prevent the spread of fire, network firewalls emerged to separate organizations' private networks from the public internet. Early firewalls enabled organizations to inspect incoming and outgoing traffic. O...

Australia is one of the growing data center colocation services markets in Asia-Pacific. Despite facing intensifying competition from Singapore and Malaysia, the market in Australia continues to expand. Growth has been driven mostly by hyperscale cloud vendors, large enterprises, and highly regulated verticals, such as banking, financial services,...

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

New Zealand's contact center applications market generated revenue growth of 4.5%, with market revenue of $14.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...