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02 Apr 2024  |  Global  |  Technology Research
Top 50 Emerging Technologies: 2024 Edition - Interactive Deliverable Access
Technologies Poised to Transform the Future of Organizations
In the rapidly evolving landscape of 2024, where technological advancements are accelerating, the ability to identify, invest in, and leverage these advancements is becoming increasingly critical for organizations aiming to maintain industry leadership and ensure sustainable growth. Recognizing this imperative, Frost & Sullivan launches the 14t...
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13 Jun 2023  |  Global  |  Customer Research
SMBs Embrace the Cloud as a Path to Business Agility and a Gateway to New Technologies
Highlights from the 2022 Frost & Sullivan Global Cloud User Survey
Small and medium-sized businesses (SMBs) are hastening to the cloud. Similar to their large counterparts, they are transforming to a digital-first business, with the cloud as a foundation. According to Frost & Sullivan's 2022 global cloud user survey, 78% of SMBs use public cloud for at least some of their business applications and data. This repre...
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28 Sep 2026  |  Global  |  Frost Radar
Frost Radar™: Communications Platform as a Service, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Communications platform as a service (CPaaS) has become foundational infrastructure for digital business, embedding programmable voice, messaging, and video into the applications where customers and employees engage. Enterprises are rearchitecting their communication workflows around programmable interfaces that unify data, intelligence, and automa...
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18 Jan 2024  |  North America  |  Frost Radar
Frost Radar™: Cloud-Connected Calling Enablement, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan defines cloud-connected calling enablement as a segment of the voice over internet protocol (VoIP) access and session initiation protocol (SIP) trunking. Cloud-connected calling enablement services provide carrier-grade managed voice and telephony services into third-party cloud private branch exchange (PBX) environments such as Mi...
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21 May 2024  |  Global  |  Market Research
Growth Opportunities in the Public Safety Communications Sector, 2024 2030
Defining Growth Strategies and Public Safety Needs for Communication Equipment
As more systems and operations digitize, law enforcement and disaster relief organizations integrate more connected devices, applications, and systems into ongoing operations. The growing incidence of natural disasters, terrorist threats, and public safety concerns underscore the urgency to fortify communication infrastructures with resilient and s...
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28 Apr 2023  |  Global  |  Market Research
Optical Space Communications Growth Opportunities
Increasing Connectivity Needs and Data from Space Drive Innovations and Disruptive Technology Adoption
The demand for space-based data and connectivity is growing at an unprecedented rate. Frost & Sullivan expects this demand to outpace what conventional radio frequency (RF)-based communication systems could provide, driving the need to explore other technologies to meet the growing needs. One such technology considered a better alternative is optic...
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26 Feb 2026  |  Global  |  Strategic Imperatives
Top 10 Strategic Imperatives in Cloud Communications and Collaboration Services and Software, 2026
Winning Relevance through Agentic AI, Ecosystem Integration, and Platform Differentiation
This study examines the strategic imperatives reshaping the cloud communications and collaboration services and software market as providers confront slowing core growth, intensifying competition, and profound shifts driven by artificial intelligence, platform consolidation, and ecosystem convergence. As unified communications and contact center ma...
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03 Mar 2022  |  Global  |  Customer Research
Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work
The Enduring Importance of the PBX and the PSTN in UCaaS Enablement
The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...
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01 Nov 2021  |  Europe  |  Market Research
Growth Opportunities in the European UCaaS Market
Cloud Communications Services Shine in Addressing the Distributed Workforce
COVID-19 has wreaked havoc across Europe and worldwide. It has considerably impacted supply chains and commerce patterns, GDP growth rates, travel, employment and technology investments. In 2020, the European Union (27 countries) experienced a GDP decline of 5.9%; the Euro Area (19 countries) GDP declined by 6.3%; Spain and Italy were among those m...
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13 Feb 2014  |  Latin America  |  Market Research
Unified Communications and Collaboration (UC&C) in the Cloud in Latin America
Mobility and Video Drive UC&C in the Cloud
The market for UC&C in the cloud in Latin America is driven by the proliferation of mobile devices, the rise in the small and medium businesses, the increased consideration for Web conferencing/video solutions, and the appearance of virtual machines. This research includes key stakeholder interviews and provides a qualitative analysis of the trends...
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