Unified Communications and Collaboration (UC&C) in the Cloud in Latin America

Mobility and Video Drive UC&C in the Cloud

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The market for UC&C in the cloud in Latin America is driven by the proliferation of mobile devices, the rise in the small and medium businesses, the increased consideration for Web conferencing/video solutions, and the appearance of virtual machines. This research includes key stakeholder interviews and provides a qualitative analysis of the trends, drivers and restraints, demands, and value chain. Furthermore, an updated profile is provided for those participants interviewed. This research deliverable is intended for UC&C vendors, service providers and partners offering or planning to offer UC&C via the cloud, and investors interested in the principle components of the Latin American market.

Table of Contents

Executive SummaryExecutive SummaryExecutive Summary (continued)Executive Summary (continued)Market ScopeMarket ScopeMarket Introduction and DefinitionsUC&CCloud ComputingMarket DefinitionsMulti-tenant versus Multi-instance PlatformsMarket Trends and AnalysisVirtualizationWeb Conferencing/VideoSmall and Medium Business (SMB)MobilityDrivers and RestraintsDrivers and RestraintsDrivers ExplainedDrivers Explained (continued)Restraints ExplainedRestraints Explained (continued)Demand AnalysisIntroductionBrazil—Adoption LevelsBrazil—Budget AllocationMexico—Adoption LevelsMexico—Budget AllocationValue ChainUnderstanding the UCaaS EcosystemUnderstanding the UCaaS Ecosystem (continued)Understanding the UCaaS Ecosystem (continued)UC&C Solution Vendors ProfilesAvyaLive Connect Profile Broadsoft ProfileCisco ProfileShoreTel ProfileUnify ProfileUC&C Solution Service Providers ProfilesAxtel ProfileEvox ProfileOrange Business Services ProfileLegal DisclaimerAppendixMarket InsightsMarket Insights (continued)List of Companies InterviewedThe Frost & Sullivan StoryWho is Frost & SullivanWhat Makes Us UniqueTEAM MethodologyOur Global Footprint 40+ Offices




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